ICT Technical Advisor

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

We are seeking a highly skilled and experienced ICT Technical Advisor to join our team. As a key member of our technical team, you will be responsible for understanding business objectives and determining appropriate technical solutions.

Key Responsibilities:

• Develop and maintain relationships with ICT partners and ensure efficient communication.
• Draft technical documents, including descriptions, drawings, or maps.
• Coordinate with the ICT Technical Solutions Manager and partners to allocate resources and ensure project deadlines are met.
• Identify and resolve recurring technical issues to improve service quality.
• Provide onsite support during events for ICT partners in case of incidents.
• Support the InfoSec Team with local audits during events.
• Help improve technical operations and the competencies of the technical teams.
• Contribute to the continuous improvement of ICT services by monitoring key performance indicators and trends.

Requirements:

• 4+ years of experience in Network Infrastructure development.
• Strong knowledge of Networking and IP transport.
• Familiarity with InfoSec principles and best practices.
• Experience with SLA-based service delivery and operational metrics.
• Excellent communication, collaboration, and customer engagement skills.
• Proven problem-solving, analytical, and organizational abilities.
• Bachelor's degree in a related field or equivalent experience.
• Network certification (CCNP Routing and Switching) is a plus.
• Fluent in English; good level of French.
• Event experience is an advantage.
• Criminal record not older than 3 months.

What We Offer:

• Broad range of activities, tasks, and projects.
• Flexible working conditions.
• Vouchers (B-day voucher, wedding, and new born surprise).
• Fishing for Friends program – our referral program.
• Refreshments in the D-ploy office.
• Further development and professional advancement.
• Friendly and international working environment.
• Company-sponsored events.
• Competitive salary and various benefits.

Are you a skilled ICT professional looking for a new challenge? We encourage you to apply for this exciting opportunity.