Global Retail Excellence and Performance Project

vor 2 Wochen


Volketswil, Schweiz La Prairie Group Vollzeit

As a Global Retail Excellence and Performance Project Manager you will support the Global Retail Excellence and Performance Director in defining, executing, and leading in-POs operational efficiency global projects and initiatives including but not limited to:

- Optimize, re-design as needed and audit in-POs processes in order to enhance the La Prairie omnichannel journey of our clients
- Optimize, update and re-design as needed in-POs procedures according to the evolution of the business models
- Enhance and leverage analytics to improve processes
- Optimize and enhance the digital ecosystem to improve the client experience and the team experience

**Your Responsibilities**:
Retail Excellence at La Prairie
- Coordinate the deployment of a management tool and accompany markets in the implementation and change management
- Manage the complaints escalated to HQ, providing recommendation to regions in collaboration with the appropriate stakeholders
- Contribute to regional users training by providing appropriate content
- Define and implement client’s policies & processes, managing client policies with the appropriate departments
- Identify and contribute to the integration of new survey/dashboard features that will allow a better knowledge of the CS activity and Client’s satisfaction
- Partner with regional teams to implement consistent, La Prairie luxury standards across Art of Service and Art of Beauty - including; Client Journeys, Appointment Rituals, Digital apps, and Clienteling tools (Aurora) in collaboration with Client & CRM.

Retail Performance
- Support the Global Retail Excellence & Performance Director by monitoring performances and proposing dedicated initiatives/action plans
- Provide our global network of regional and retail teams with the relevant programmes, support, inspiration and tools to drive sales and KPIs in line with the La Prairie business strategy
- Identify and unlock opportunities to improve commercial performance in our stores.
- Work closely with regional Retail teams on the end-to-end delivery of our La Prairie focus doors strategy to drive revenue and targets across specific KPIs

**Your Profile**:

- A total of 5-10 years of Retail experience, ideally with a mixture of in store, regional and office-based roles responsible for implementing commercial retail and training programmes to drive business performance
- Experience in driving Change Management
- Excellent project management competences, including but not limited to planning & organizational skills
- Strong command of Excel, SharePoint, PowerPoint and other MS tools
- Possess an analytical mindset and a data drive approach
- Profound experience in the cosmetic environment
- Excellent verbal communication
- Entrepreneurship
- Remains confident, empathetic, and full of positive energy, even in challenging situations
- Self-driven, curious and ready to consistently learn and improve
- Languages: English must, other languages such as German, French, Italian, Mandarin etc. are a plus.



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