Global Product Experience Manager
vor 2 Wochen
In this exciting role you will:
- Manage the operations of the Global Product Experience implementation in alignment with the Global Director Product Experience.
- Define and lead communication processes between global, regional and local teams in all aspects of Product Experience implementation.
- Support the development of Product Experience treatment design and roll out of same
- Develop, train and follow up Retail Service training for the Product Experience in collaboration with the Global Director Product Experience
**Your Responsibilties**:
**Operations**
- Supporting implementation of Product Experience Strategy and Innovation
- Define and lead the communication processes between Global, Regional and Local Market, including feedback analysis and suggested improvements
- Analysis of Product experience KPI reports from Regions/LM’s gathered from regional teams
- Collaborate with relevant stakeholders regarding Product Experience Costings
- Responsible for Product Experience Launch communications (e.g. LP Connect, Library etc)
- Supporting of treatment design, training guides, ppts for product experiences and their training delivery
- Coordinate regional trainings for Product Experiences
**Development**
- Conduct Benchmarking, Market research and trend analysis to support business development
- Responsible for Collateral and asset development together with PE team
- Co-development of Retail/Service training for product experience together with PE team
- Identify Global/regional trends in luxury treatments
- Work with Global Director Product Experience on strategic priorities and KPI’s
- Define selling techniques adapted to Spa environment under the umbrella of the Art of Service
- Develop new channels of training, e.g. videos or digital
- Work with Global Director Product Experience and CRM Team on CRM development
- Strengthen integration of Product Experience concept in Global functions (education, marketing, CRM)
**Training**
- Plan, execute and follow up on training sessions with regional trainers (train the trainer) for product experiences: treatments, client journey and retailing
- Define educational standards with Global Director Product Experience and ensure implementation
- Establish/follow up on KPI’s with local teams
- Provide regular feedback to Global Director Product Experience
- Assess/brief Spa location with Regions before Press
- or VIP events
- Assess skill level and attitude of local stakeholders
- Understand and share best practice among markets
- Participate in Global training meetings and regional TTT when needed
**Organization/stakeholders**
- Be the competent contact for matters of treatment protocols and (Spa) client experience for the regions/markets
- Work closely with Global and regional education to align strategies and tactics, as well as with Global PR and Global CRM.
- Ensure adequate certification of stakeholders (e.g. trainers and aestheticians)
- Inspire and motivate Regional and local teams to elevate the execution of product experiences across all channels
- Assess local organizations/processes in regard to managing that specific channel. Propose adequate changes/improvements to Global Director Product Experience
**Your Profile**:
- Higher education degree and demonstrated experience in treatment development and training
- Cross functional leadership
- Strong skills in strategy and execution
- Good business sense and Client focused
- Passion for people
- Good presentation skills
- Understanding of luxury
- Excellent communicator
- **English native language**:
- Good knowledge in MS office
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