Retail Operations Manager Chat
vor 5 Monaten
**Role Purpose/Mission**:
- Responsible for ensuring operation excellence, that 100% of the time and focus of the Beauty Advisor is freed to take care of Business and that the daily experience of the store is seamless for the BA.
- The role manages all store back-office matters, elaborating operation standards and advises on practices to guarantee the best-in-class customer experience is delivered.
- Responsible for achieving sales target through successful implementation of retail operations
**Main Accountabilities**:
**Develops and implements Operational Excellence and efficiency**
- Manages programs/tools for perfect customer experience (Customer satisfaction tool, Mystery Shopping program, CRM tool etc.)
- Implements SOPs (process) how to execute per perfect POS experience.
**Ensures perfect problem solving and delivery of assets and materials**
- Oversee day to day operation. Ensures timely and comprehensive support / resolution for all operational topics and questions
- Coordination and delivery of needed materials for our Counter/Boutique (Assets, collaterals, stocks, etc.)
- Forecasts, budgets and manages flow of Testers, Samples, Uniforms and POS collateral and hospitality material
- Ensures flawless functioning of all Retail / CRM tools (Ipads, Wifi )
- Ensures efficient communication to field teams on all operation matters & liaises field feedback to Affiliate /Metiers
- Ensure the standards of housekeeping are maintained at all time
- Supports Boutique Manager in all operational topics and processes
- Ensure the visits to stores by non-operational people are regulated, define blackout dates for store visits
**Develops and implements Operational Excellence and efficiency**
- Manages programs/tools for perfect customer experience (Customer satisfaction tool, Mystery Shopping program, CRM tool etc.)
- Implements SOPs (process) how to execute per perfect POS experience.
**Monitors Retail Execution and performance**
- Through regular visits of point of sale and ongoing regular exchanges with BAs
- Publishes reports, follows-up and makes appropriate recommendations on BA productivity
- Identify and analyze amount of time Bas allocated to responsibilities other than sales /Clienteling and provide recommendations
- Ensure communication and implementation of grooming guidelines & CRM program
- Support Global projects in Field, including regulation of stores visits of non-Affiliate staff
-
Retail Manager Ch
vor 2 Wochen
Volketswil, Schweiz La Prairie Group VollzeitIn this role you will be responsible (for the French part of Switzerland) for growing retail sales through excellence in Client Journey Management (In-Store). You will be executing retail concepts by door and implementation of day-to-day retail operations and you will be responsible for managing key accounts & retailer. **Main Accountabilities** **Team...
-
Boutique Manager
vor 4 Monaten
Volketswil, Schweiz La Prairie Group Vollzeit**Role Purpose/Mission**: As a Boutique Manager, you will lead the team to deliver an exceptional client experience by ensuring excellence in Boutique operations and client service. You will be responsible for the growth and turnover of the Flagship La Prairie Boutique. You will be holding a true managerial role and manage the operations of the Boutique as...
-
IT Operations Manager
vor 4 Monaten
Volketswil, Schweiz professional.ch VollzeitIT Operations ManagerIn deiner Rolle als Operations Manager leistest du einen wesentlichen Beitrag zur Erfüllung unserer Serviceleistungen, zur Kundenzufriedenheit und zur Optimierung unserer Betriebsabläufe. Du stehst täglich im engen Austausch mit unserem Team und unseren Kunden. Die Nähe zum Kunden und die Zusammenarbeit sind weitere entscheidende...
-
E-retail Manager Emea
vor 2 Wochen
Volketswil, Schweiz La Prairie Group Vollzeit**Main Accountabilities** - Lead the E-Retail business growth in EMEA and guide local markets to drive the implementation of La Prairie Luxury E-Retail strategy both in Omnichannel Retailers and Pureplayers. Main strategic pillars: “Product Detail Pages Elevation”, “Online Shopper Marketing & Visibility Activities”, “Retail Media”, “Online...
-
Boutique Manager
vor 2 Wochen
Volketswil, Schweiz La Prairie Group VollzeitAs a Boutique Manager, you will lead the team to deliver an exceptional client experience by ensuring excellence in Boutique operations and client service. You will be responsible for the growth and turnover of the Flagship La Prairie Boutique. You will be holding a true managerial role and manage the operations of the Boutique as well as the Boutique...
-
IT Operations Manager
vor 2 Monaten
Volketswil, Schweiz UMB AG VollzeitIn deiner Rolle als Operations Manager leistest du einen wesentlichen Beitrag zur Erfüllung unserer Serviceleistungen, zur Kundenzufriedenheit und zur Optimierung unserer Betriebsabläufe. Du stehst täglich im engen Austausch mit unserem Team und unseren Kunden. Die Nähe zum Kunden und die Zusammenarbeit sind weitere entscheidende Erfolgsfaktoren. Du...
-
IT Operations Manager
vor 1 Woche
Volketswil, Zürich, Schweiz UMB AG VollzeitAls IT Operations Manager bei UMB AG ist es deine Aufgabe, die betrieblichen Verpflichtungen im Team sicherzustellen. Du wirst gemeinsam mit dem Teamlead die «right-first-time» Kultur fördern und Prozess- und Operations Optimierungen identifizieren und initiieren.Die Koordination und Planung von Operations Ressourcen sowie die Koordination von Major...
-
Global Retail Excellence and Performance Project
vor 2 Wochen
Volketswil, Schweiz La Prairie Group VollzeitAs a Global Retail Excellence and Performance Project Manager you will support the Global Retail Excellence and Performance Director in defining, executing, and leading in-POs operational efficiency global projects and initiatives including but not limited to: - Optimize, re-design as needed and audit in-POs processes in order to enhance the La Prairie...
-
Operations Controller
Vor 5 Tagen
Volketswil, Schweiz drom fragrances GmbH & Co. KG VollzeitDiscover Givaudan Business solutions In Buenos Aires Learn from Quentin what it takes to become a Perfumer Access the film Discover Givaudan Business Solutions in Budapest. View our office **Operations Controller**: As an Operations Controller you will be in charge of all site activities by supporting the business controlling network and supplying...
-
IT Operations Manager
vor 1 Monat
Volketswil, Schweiz UMB AG VollzeitAufgaben, die dich herausfordern und jeden Tag besser machen Stellt die betrieblichen Verpflichtungen im Team sicher Förderung der «right-first-time» Kultur gemeinsam mit dem Teamlead Identifikation und Initialisierung für Prozess und Operations Optimierungen Koordination und Planung von Operations Ressourcen Koordination Major Incidents Koordination &...
-
IT Operations Manager
vor 2 Wochen
Volketswil, Schweiz UMB AG VollzeitAufgaben, die dich herausfordern und jeden Tag besser machen Stellt die betrieblichen Verpflichtungen im Team sicher Förderung der «right-first-time» Kultur gemeinsam mit dem Teamlead Identifikation und Initialisierung für Prozess und Operations Optimierungen Koordination und Planung von Operations Ressourcen Koordination Major Incidents Koordination &...
-
It Operations Manager
vor 2 Wochen
Volketswil, Schweiz UMB AG VollzeitAufgaben, die dich herausfordern und jeden Tag besser machen Stellt die betrieblichen Verpflichtungen im Team sicher Förderung der «right-first-time» Kultur gemeinsam mit dem Teamlead Identifikation und Initialisierung für Prozess und Operations Optimierungen Koordination und Planung von Operations Ressourcen Koordination Major Incidents...
-
IT Operations Manager
vor 1 Monat
Volketswil, Schweiz UMB AG VollzeitAufgaben, die dich herausfordern und jeden Tag besser machen Stellt die betrieblichen Verpflichtungen im Team sicher Förderung der «right-first-time» Kultur gemeinsam mit dem Teamlead Identifikation und Initialisierung für Prozess und Operations Optimierungen Koordination und Planung von Operations Ressourcen Koordination Major Incidents...
-
HRbp Marketing
vor 5 Monaten
Volketswil, Schweiz La Prairie Group Vollzeit**Role Purpose**: In this exciting position, your role is to act as the liaison between the managers and employees, ensuring smooth communication and prompt resolution of all queries. You will manage the daily operational HR activities and selected HR projects, policies, and processes. As HRBP for the Global Brand and Retail teams (approx. 75 FTE), you will...
-
Hub Operations Manager Row
Vor 2 Tagen
Volketswil, Schweiz La Prairie Group VollzeitIn this role, you will manage HUB RoW operational & strategic, be the functional leadership of Customer Service HQ / Logistics teams in RoW and the first contact for Logistics and CS matters for RoW **How you will create a beautiful impact**: - Manage the RoW HUB operational and strategic: - Order management, inventory control, warehouse management, and...
-
Maintenance Operations Manager
vor 11 Stunden
Volketswil, Schweiz Givaudan VollzeitSie entwickeln die notwendigen Aktivitäten zur Unterstützung von Produktionsstrategien. Sie beteiligen sich an der Entwicklung und Umsetzung von Investitionen in die Gebäudetechnik, Produktionsprozesse und die dazugehörigen Anlagen. Sie werden in Volketswil arbeiten und direkt dem Site Operations Manager unterstellt sein. **Givaudan engagiert sich für...
-
Internship: Travel Retail CRM
Vor 3 Tagen
Volketswil, Schweiz La Prairie Group VollzeitIn this role, you will support CRM and Retail tools implementation and KPIs tracking and support regions in client knowledge and follow up activities **How you will create a beautiful impact**: - Report - CRM KPIs: support the monthly CRM KPIs collection and reporting, maintaining flawless and stable sharing process with TR regions - Report - client...
-
Global Product Experience Manager
vor 2 Wochen
Volketswil, Schweiz La Prairie Group VollzeitIn this exciting role you will: - Manage the operations of the Global Product Experience implementation in alignment with the Global Director Product Experience. - Define and lead communication processes between global, regional and local teams in all aspects of Product Experience implementation. - Support the development of Product Experience treatment...
-
Head of Central Operations
Vor 2 Tagen
Volketswil, Schweiz PureGym AG VollzeitAs part of the he PureGym Group, we are the 2nd largest operator of gyms in Europe. With over 500 gyms across the Group Estate, the Group’s footprint currently reaches from the UK to the USA, Kingdom of Saudi Arabia, Switzerland and Denmark. We are an enthusiastic bunch of people driven by our boundless passion to help make a difference to people’s...
-
Sales Manager Distributor Markets Eu
vor 2 Wochen
Volketswil, Schweiz La Prairie Group VollzeitInt this role, you will ensure effective management of La Prairie’s distributor and direct sales channels’ resources to achieve the company’s Net Sales and EBIT objectives whilst ensuring quality of sales objectives through SDA, SDS, Distribution, optimized TTC and Sustainable Sales in distributor channel and more profitable & qualitative roll out of...
