Retail Manager Ch

vor 2 Wochen


Volketswil, Schweiz La Prairie Group Vollzeit

In this role you will be responsible (for the French part of Switzerland) for growing retail sales through excellence in Client Journey Management (In-Store).

You will be executing retail concepts by door and implementation of day-to-day retail operations and you will be responsible for managing key accounts & retailer.

**Main Accountabilities**

**Team Leadership**
- Motivate and care for the team to increase engagement and loyalty to the brand
- Recruit new BAs and introduce them to the brand, ensuring all new members get the necessary welcome documentation
- Liaise with training department to ensure best possible training for BAs. Support training in preparing the sessions
- Identify coaching needs for each BA and coaches each team member to ensure La Prairie service standards are followed
- Ensure BAs perform Art of Perfection at counter, sets KPIs and targets to increase sales and level of Service
- Strive to increase ritual sales & IPT/ATS with each BA
- Ensure grooming guidelines are implemented and maintained by all team members

**Retail Operations**
- Implement and follow up on the marketing calendar and retail plan per POS. Propose improvements taking advantage of business opportunities.
- Ensure stock suitable levels of saleable items and testers at all POS
- Implement and follow up on SD/VM projects, ensuring brand image and VM guidelines
- Prepares, implements and maintains planograms as submitted and agreed
- Update counter tools and ensure they are used correctly (i.e. iPad, customer materials)
- Communicate store specifics to design team to create optimal designs for new installations
- Ensure visual exchanges are executed in a timely manner
- Support team with installation report of new fixture
- Responsible for execution of Outposts and animations

**Business Intelligence**
- Submits monthly reports, detailing retail sales, best practice and monthly highlights and shop floor activities
- Develops and maintains relationships with store management

**Knowledge, Skills and Experience**
- 5-8 years of experience in Retail Industry
- Strong people management skills
- Sales & Retail experience
- Strong CRM mindset
- Understands luxury and its clients
- Energetic and outgoing personality
- Cares about people
- Willing to travel min 50% of the time
- Fluent in French and English



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