Retail Manager Ch
vor 2 Wochen
In this role you will be responsible (for the French part of Switzerland) for growing retail sales through excellence in Client Journey Management (In-Store).
You will be executing retail concepts by door and implementation of day-to-day retail operations and you will be responsible for managing key accounts & retailer.
**Main Accountabilities**
**Team Leadership**
- Motivate and care for the team to increase engagement and loyalty to the brand
- Recruit new BAs and introduce them to the brand, ensuring all new members get the necessary welcome documentation
- Liaise with training department to ensure best possible training for BAs. Support training in preparing the sessions
- Identify coaching needs for each BA and coaches each team member to ensure La Prairie service standards are followed
- Ensure BAs perform Art of Perfection at counter, sets KPIs and targets to increase sales and level of Service
- Strive to increase ritual sales & IPT/ATS with each BA
- Ensure grooming guidelines are implemented and maintained by all team members
**Retail Operations**
- Implement and follow up on the marketing calendar and retail plan per POS. Propose improvements taking advantage of business opportunities.
- Ensure stock suitable levels of saleable items and testers at all POS
- Implement and follow up on SD/VM projects, ensuring brand image and VM guidelines
- Prepares, implements and maintains planograms as submitted and agreed
- Update counter tools and ensure they are used correctly (i.e. iPad, customer materials)
- Communicate store specifics to design team to create optimal designs for new installations
- Ensure visual exchanges are executed in a timely manner
- Support team with installation report of new fixture
- Responsible for execution of Outposts and animations
**Business Intelligence**
- Submits monthly reports, detailing retail sales, best practice and monthly highlights and shop floor activities
- Develops and maintains relationships with store management
**Knowledge, Skills and Experience**
- 5-8 years of experience in Retail Industry
- Strong people management skills
- Sales & Retail experience
- Strong CRM mindset
- Understands luxury and its clients
- Energetic and outgoing personality
- Cares about people
- Willing to travel min 50% of the time
- Fluent in French and English
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