Customer Success Architect

vor 1 Woche


Basel, Schweiz Digitall Vollzeit

**This is your job**:
At DIGITALL we don?t just deliver technology ? we deliver the future We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

**Your Responsibilities**:

- Lead and provide guidance for Zuora Billing and Revenue sales & post go live activities both tactically and strategically.
- Draw upon experience working at the enterprise level to deliver multiple moderate to complex solutions and successfully drive the engagement team towards an optimal solution.
- Responsible and accountable for gathering and analyzing Customer business use cases with the Sales Engineering, perform gap identification, frame scope of work, establish timeline, and determine cost of deployment
- Engage with customers and the Zuora account team during the pre-sales phase to determine how to structure the Zuora solution and implementation for ongoing success and post implementation to ensure customer is realizing value from the Zuora Products
- Effectively position Global Services and the value of the Zuora platform related solutions as part of the overall sales proposal
- Present GS as a differentiator to the Customer,
- Deliver value focused / results-oriented proposals and solutions
- Effectively evaluate customer?s process gaps and IT challenges to carve out Zuora?s value proposition
- Conduct scoping sessions to determine project scope, price and phasing deployment plan
- Present Zuora implementation proposals to customer
- Facilitate large group meetings with diverse sets of project stakeholders.
- Translate customer requirements into solutions and review and critique both functional and technical designs.
- Develop collateral, best practices and solutions to be leveraged across the CSA community
- Work cross-functionally to provide product and continuous process improvements.
- Develop estimates for work, proposals, solutions for customers and prospects
- Provide technical and architectural product expertise, best practices and solutioning to the Zuora Sales organization, Zuora?s prospects, partners and customers

**Your Qualifications**:

- Hands on knowledge of company proprietary software Zuora Central, Billing, and Revenue
- Hands-on experience building strong relationships and skills to bridge gaps in functional and technical areas / solutions.
- In-depth knowledge of Zuora products
- Strong communication, relationship building, presentation, customer service, negotiating, listening and writing skills.
- Excellent analysis, design, requirements gathering and crafting solutions to secure customer approval
- Software proficiency preferred: SFDC, NetSuite, PSA, MS Office Suite.
- ERP knowledge preferred: Oracle, PeopleSoft, NetSuite, SAP
- Order to Revenue / Cash knowledge (including strong background in billing and CPQ)
- Revenue knowledge: US GAAP, IFRS
- Strong team orientation, presence, and organizational acumen.
- Strong negotiation skills to use for large strategic and enterprise deals
- Thrives in a fast pace and changing environment.

**Your Benefits**:

- [Performance-based salary package
- [Voluntary benefits (e.g. internet & a gym allowance) & special leave
- [Flexible working hours & possibility for home office
- [Company health management
- [Work with modern & innovative technologies
- [Diverse training and certification options, regular employee appraisals
- [Team events & company celebrations
- ["Great Place to Work"-award and our employees recommend us on?kununu?as a "Top Company" and "Open Company?



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