Aftermarket Solution Representative

vor 1 Tag


Geneve, Schweiz Caterpillar Vollzeit

**Career Area**:Marketing / Sales / Product Support
**- **WE BUILD WHAT MATTERS**

What matters most to you? Is it being a part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters.

As the **Aftermarket Service Reprensentative **, you will serve as the primary Business Owner, defining digital project business requirements. Additionally, you will be responsible for business growth strategy development, prioritization and communication.

**Job Duties/Responsibilities may include, but are not limited to**:

- Collect, analyze and prioritize business requirements, maintain reports, manage project scope, communicate the status of deliverables and bridge communication between product teams, developers, dealers, and leadership
- Work with Product Owners to ensure that acceptance criteria are understood and applied
- Coordinate and track resources across multi-disciplinary teams
- Manage work tasks for both the technical and content teams vis-à-vis stakeholder’ requirements and expectations
- Track, manage, and communicate key issues and risks with transparency
- Create planning matrices for different phases of projects from discovery through launch
- Provide regular reports and presentations to project team and other stakeholders
- Track timeline of projects
- Remove impediments and coach the team on removing impediments
- Aid product owner in creating and maintaining the product backlog
- Assist team with KPIs to promote continuous improvement
- Analyze market segments and external opportunities by working with enterprise team members with functional experiences in marketing, accounting, finance, or manufacturing
- Other similar and/or related duties as assigned

**Basic Qualifications**:

- Bachelor's degree in Business or related discipline
- 5-8 years of industry experience in similar and/or related capacity
- Strong leadership and interpersonal skills to successfully gain engagement from within Caterpillar and outside support contributors
- Ability to simplify, document and communicate complex workflows
- An intellectual curiosity for learning new skills and modeling a culture of continuous learning, mentoring and coaching
- Basic understanding of digital analytics and web development
- Strong project management and technical skills with the ability to deliver on time and on plan
- Proficiency with word processing, spreadsheets, presentation software and some financial analysis experience is desired
- Master’s degree in Business or related discipline
- Project Management Professional (PMP) Certification / Lean Six Sigma Certification
- I ndu st ry e x per ie n c e i n t he m ar i ne in dustry, s o l u ti ons, or servic e s is a pl us
- Understanding of Agile methodology
- High level of curiosity and investigative mindset with attention to detail
- Passion for collaboration and ability to align multiple stakeholders
- Ability to communicate technical information effectively with team members and others in work group, as well as employees in other units, customers, and suppliers
- Ability to take initiative and drive creative ideas forward
- Ability to thrive and adapt in a high growth, rapidly changing environment
- A sense of urgency balanced with a strong commitment to quality
- The ability to work/lead multiple projects simultaneously and to make sound priority decisions

**Travel**:

- Up to 10%

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A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.



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