Cxe Capabilities Manager

vor 22 Stunden


Zurich, Schweiz ABB Vollzeit

**CXE Capabilities Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As part of Consumer Experience (CX) in Global Business Services (GBS) IS, the CX Effectiveness Specialist will be driving effectiveness in the Consumer Experience organization through initiatives and programs aimed to improve and mature processes, enhance integration, establish high performing teams and execute the cultural transformation within CX. Assure internal controls compliance for CX and ensure the execution of action plans to remediate findings discovered by internal audits and assessments.

**This position reports to**:
CX Effectiveness Manager

**Your responsibilities**:

- Drives the cultural change in CX in accordance with CX leadership requirements and both Business-IS and GBS-IS leadership support. Implement the CX mandates and standards across the organization.
- Assesses the ‘health’ of the CX organization based on the parameters of Purpose, Operating Model, People, Project Portfolio, Financials, Strategic Roadmap, Success Factors, Highlights/Challenges. Leverage best practices across teams.
- Assists in establishing a culture of SMART individual and team goals
- Develops a training curriculum to support a continuous learning culture and support the cultural transformation in strong collaboration with ‘SPEX - People Excellence’
- In collaboration with the finance team drives simplification and full transparency of CX Financials data
- Develops and communicates KPI’s and status updates on the different initiatives mentioned above
- Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility.

**Your background**:

- Bachelor’s Degree in Computer Engineering, Business Administration or equivalent.
- Above 5 years of relevant experience in Organizational Development, Governance, Operating Models, Compliance, Finance, Project Methodology, Learning and Training, other HR Processes, Consumer Experience, Processes and Procedures
- Lean, Six Sigma, Agile/Scrum and/or ITIL certifications are a plus
- Demonstrated customer focus with the ability to build effective working relationships with all stakeholders based on trust, professionalism and transparency.
- Fluent in English (spoken and written), additional languages are an asset.
- Strong communication skills (including presentation skills).
- Proven ability to collaborate and demonstrate relationship building skills.
- Proven ability to function effectively across a matrixed organization with multiple stakeholders and constituents.
- Proven facilitation skills to drive change and manage continuous improvements.
- Creative and open mindset to launch new initiatives and to deliver best in class solutions.

**More about us**:


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