Customer Success Manager

Company Description
**Yuh - The most complete financial app of Switzerland.**

Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of two of Switzerland’s largest banks: PostFinance and Swissquote. With their solid reputation as well as their innovation to serve forward-thinkers, Yuh has it all.

**Join the Yuhniverse**

Are you ready for an exciting journey with us? We're more than just an app; we're a revolution. Be part of our amazing team of people from all over Switzerland and take your career to the next level in a cool, vibrant company. Follow us on TikTok, Instagram, and LinkedIn to see what we're all about and meet our awesome crew

**Job Description**:
**Your mission**

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Success Manager position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

**Key Responsabilities**
- Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner.
- Identify and seize opportunities to enhance client satisfaction.
- Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements.
- Uphold the principle of fair client treatment.

**Qualifications**:
**Your Profile**
- Completed apprenticeship (Federal certificate of Competence [Fähigkeitszeungnis / Fachausweis / Certificat Fédéral de Capacité) or Swiss Maturité (Berufsmatura / Maturité professionnelle)
- Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
- Fluency in English and German depending on your work location. For this position, Italian proficiency is highly recommended (French is a plus).
- A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
- Excellent communication - verbal and written - skills
- Familiarity with office software and phone systems
- You are particularly skilled at listening, communicating, showing empathy, and being persuasive
- You have a proactive and “can do” attitude
- You like working in a team

Additional Information
**What We Offer**
- A competitive compensation package that includes a base salary, a variable bonus of up to 10%, a generous pension plan and 6 weeks of holidays.
- A vibrant work environment in our offices located in Zürich, Stettbach
- Remote working options (Homeoffice)
- A Mobility Option package
- And more benefits
- Opportunities to develop your knowledge of financial products and markets including equities, cryptocurrencies and more.
- A role that can be a great jumping off point within the finance industry

Job Location

Zürich, Stettbach (ZH)