Customer Success Manager

Vor 6 Tagen


Zurich, Schweiz Modis Vollzeit

One of our pharmaceutical clients located in Basel area is looking for a Customer Success Manager. This is a contract for 12 months with possibility for an extension.
**Main tasks**:

- Develop a targeted outreach and engagement plan for key audiences across Novartis R&D, including NIBR, GDD and Medical Affairs
- Drive user awareness, understanding, and ultimately adoption of the data42 platform
- Field demand for data42 services, discuss with users to capture detailed requirements, and hand over to service teams for implementation
- Discuss analytic projects with users and help to define key scientific questions and how they can be addressed on the data42 platform
- Provide white-glove service to larger analytic projects, ensure user engagement, and identify and capture any additional support needs
- Collect user feedback, identify gaps in our product & service catalogs, and provide suggestions for new features and improvements
- Develop a deep understanding of analytic pain points across the R&D organization and analyze how data42 can address these pain points directly and which role data42 can play for the respective users’ overall responsibilities / jobs-to-be-done.
- Identify new product or service opportunities for data42
- Inform user segmentation and persona development for data42

**REQUIREMENTS / BACKGROUND**:

- Degree in medicine, pharmacology, biology, data science or related field
- Strong track record of building relationships with users, customers, stakeholders and collaborators
- Good understanding of pharma / life sciences research, development, and medical affairs
- Good understanding of the role of data, analytic and digital in pharma
- Experience in working with complex IT systems
- Proven ability to communicate across science, data science, data, and technology domains
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Prior Novartis experience would be ideal
- Expertise on Novartis Drug R&D preferred


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