Service Process Manager

Vor 4 Tagen


Zurich, Schweiz Migros Fachmarkt AG Vollzeit

Der Migros-Service bietet produktbegleitende Dienstleistungen für die Kunden der Migros Fachmärkte an. Unser oberstes Ziel ist die Kundenzufriedenheit. Das Dienstleistungsangebot umfasst die Abwicklung von Kundenbestellungen sowie die Organisation und Erbringung von Leistungen wie Heimlieferungen.**Migros Fachmarkt AG**:

- Migros-Service Bülach
- Schützenmattstrasse 71
- 8180 Bülach
- **Route berechnen**

**Was Sie bewegen**:

Aufbau, Aktualisierung und Optimierung der Prozesslandschaft im Kundensupport
Einsatz
- und Ressourcenplanung, inklusive Planung und Monitoring von Ferien & Arbeitszeiten
Konzeption und Durchführung von Fach
- und Methoden-Schulungen für Kundensupporter für bestehende und neue Mitarbeitende
Aufbau des Kennzahlenmanagements mit Aufbereitung von Analysen und Ableitung geeigneter Massnahmen
Erstellung von Anleitungen, Checklisten und Bewertungsformularen für die Qualitätssicherung

**Was Sie mitbringen**:
**Abgeschlossene Berufslehre (EFZ)**:

im kaufmännischen Bereich oder gleichwertige Ausbildung mit kaufmännischer Praxiserfahrung

**Erste Berufserfahrung**:

im Kundendienst, Customer Care oder Call Center

**Deutsch (fliessend)**:
**Französisch (von Vorteil)**:
**Englisch (von Vorteil)**:

Erfahrung im Bereich Einsatzplanung, Prozessmanagement oder Qualitätsmanagement
Versierter Umgang mit MS Office
Organisations
- und kommunikationsstarke sowie kundenorientierte Persönlichkeit
Selbstständige sowie flexible Arbeitsweise und Freude an der Vermittlung von Wissen

**Was wir Ihnen bieten**:
**Flexibler Arbeitsort / Home Office**:

- Möglichkeit zur räumlichen Flexibilität bei der Erfüllung der Funktion

**Sozialleistungen**:

- Attraktive Anstellungsbedingungen mit sehr guten Sozialleistungen

**Sport
- und Fitnessangebote**:

- Kostenbeteiligung an Abos von über 50 Migros Fitness-, Wellness
- und Aquaparks

**Aus
- und Weiterbildung**:

- Förderung von berufsbezogenen Aus
- und Weiterbildungen

**Gestaltungs
- und Entscheidungsspielraum**:

- Möglichkeit das Aufgabenfeld selbstständig mitzugestalten und weiterzuentwickeln

**Handy-Abo**:

- Vergünstigte Geschäftskonditionen für privates Handy-Abonnement



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