Deployment Manager for Service Agreement
Vor 3 Tagen
**Deployment Manager for Service Agreement (flexible location)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
Service Program Manager
**Your responsibilities**:
- Results orientated to scale Motion Services ‘end-to-end agreement management process’ across sales and operations in countries (local service units), services operations experience desirable.
- Strong user-focused attitude in deployment with a strength in thinking and acting systemically towards developing common goals and instilling confidence.
- Ensure the journey aligns concepts and processes from the global agreements program consistently to the country maturity level and enables growth in both total orders and total visibility of agreements across all countries.
- Communicate with both global and local stakeholders on implementation status, milestones, risks and mitigation plan.
- Coordinate trainings / system demos as required and help local business users to understand the corresponding process and features.
- Perform activities to support local adoption including system configuration and integration to enable end-to-end business process and corresponding use cases.
- Coordinate and participate in testing activities as defined by the release schedules (both systems regression and new functionalities testing) to ensure business continuity when changes are released.
- Provide support and answer questions from key users and follow up on reported issues during hyper care phase and escalate high priority issues when needed.
- Ensure local units are trained on the support process and raise tickets in proper channel during operational phase.
**Your background**:
- 5+ years of experience of process deployment with global scope, in drives and motors products or services business.
- Good knowledge across Salesforce CRM, Quotation Configurators, BOL pricing and SAP ordering tools and master data.
- Results orientated, self-organized and autonomous way of working, measuring milestones, with reputable ‘say-do’ ratio.
- Fluency in English is essential (written and spoken), further languages are beneficial.
- Demonstrable knowledge of core principles around service agreements with well-developed communication & presentation skills and familiarity of value-based tactics
- Willingness to travel (up to 20%)
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