Is Operations Manager for Integration Sevices

vor 2 Wochen

Zurich, Schweiz ABB Vollzeit

**IS Operations Manager for Integration Sevices (Mulesoft)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
IS Service Owner for Integration

**Your responsibilities**:

- Responsible for maintaining Operational effectiveness of the service by strong collaboration with Application Support delivery partners, establishing, driving and improving the delivery of service SLAs/OLAs and KPIs
- Ensure strong process framework (management and optimization of existing processes) and documentation (maintenance and update of the service knowledge base), as well as communication with business stakeholders
- Accountability for IS compliance
- Contribute to establishing strong SOX compliance framework of the Integration Service
- Maintaining good relations with stakeholders, providing regular status updates/health checks to main business representatives
- Building and maintaining relationship with vendors

**Your background**:

- Experience in a similar position, preferably in a global, large IT organization with matrix structure (minimum 5 years of experience)
- At least 5 years of relevant experience in Mulesoft technology (Mulesoft certificates are welcome)
- Experience in integration services build-up and transition activities
- Experience in coordinating and supervising internal and external teams
- Good understanding of ITIL (ITIL v4 certification or similar) and “Service Integration and Management” (SIAM) concepts
- Strong IT Service and Stakeholder Management skills
- Knowledge and practical experience with ticketing system (i.e. ServiceNow), Azure DevOps and Agile methodology
- Fluent English

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