Customer Service Manager
vor 3 Wochen
**_Caring for the worldone person at a time” _**inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo.
**DePuy Synthes **Companies of Johnson & Johnson is the largest, most comprehensive orthopedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of technology, devices, services, and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, cranio-maxillofacial, power tools and biomaterials. Our broad array of inspired, innovative, and high-quality offerings, help advance the health and wellbeing of people around the world.
We are looking for a highly committed:
**Customer Service Manager **based in Zuchwil
**(Permanent)**
**Overview**
Johnson & Johnson MedTech Switzerland is recruiting a supply chain professional with excellent leadership skills for a Customer Service Management role.
Are you passionate about healthcare and making a difference in providing medical solutions to hospitals and patients? Are you interested in positioning Customer Service as competitive advantage and leaning into value-based healthcare? Are you an outstanding people leader that can empower and encourage? Then, with this role you will have an exciting opportunity to be close to our customers and deliver solutions to positively impact patient outcomes.
The successful applicant will lead the operations of the MedTech Customer Service department in Switzerland. You will deliver an outstanding customer experience by focusing on providing excellence in customer care and Order-To-Cash processes. You will play an active role within the organization and collaborate with business partners in cross-functional departments. As a successful change agent, you are a role model of the continuous improvement and process optimization.
**Further responsibilities and duties are**
- Build strongly motivated and customer-centric team.
- Improve service experience creating engaged and satisfied customers.
- Take ownership of customers issues and follow problems through to resolution.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere and manage to the agreed budget in line with the cost efficiency targets.
- Set a clear mission and deploy strategies focused on that mission.
- Drive digital and intelligent automation strategy.
- Accountable for process simplification and continuous improvement, reducing waste and pursuing the right first-time approach.
- Partner with the E2E Supply Chain and Commercial to promote teamwork and partnership.
- Champion talent development, DE&I and live Our Credo Values.
**Qualifications**:
- University degree in Supply Chain / Business
- Proven working experience in Customer Service
- Strong client-facing and interpersonal skills
- Sophisticated troubleshooting and multi-tasking skills
- Excellent analytical, influencing and collaboration skills
- Ability to think strategically and to lead complex operations
- Continuous improvement mentality
- Excellent knowledge of management methods and techniques
- Proficient in German and English
- System experience in JDE, SAP, Tableau, Power BI, Excel preferred
- Experience in Healthcare and/or Medical Devices industry
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we in Switzerland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”
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