Sr Manager, Strategic Accounts Operations

vor 6 Monaten

Home Office, Schweiz Thermo Fisher Scientific Vollzeit

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

Are you looking for an exciting opportunity to lead a world-class team and make a significant impact in a global organization? Thermo Fisher Scientific Inc is seeking a highly motivated individual to join us as a Sr Manager, Strategic Accounts Operations.

This role is part of the Global Business Operations Leadership Team in our services business leading teams and managing customer relationships. We provide biotech and pharmaceutical companies with enterprise level services with a full suite of technology offering.

**Location Specific Information**:
**A Day in the Life**:

- Lead and develop a global team of strategic account managers. Retain, mentor, and empower talents.
- Deliver towards customer commitment, contractual agreement, revenue and margin goals. Responsible for accounts retention, growth, and profitability
- Develop and implement strategies to optimize operational efficiency, enhance business performance and drive customer satisfaction.
- Build and maintain positive relationships with customers.
- Be an active listener to Voice of Customers. Be able to translate customer feedback into strategy and plans that benefit customers and our business.
- Collaborate with cross-functional teams to develop innovative solutions that address customer needs, drive growth and improve processes
- Actively seek out ways to effectively implement changes and enhance overall performance
- Remain informed about current trends in the industry and share fresh ideas with the team.

**Keys to Success**

**Education**:

- Bachelor’s degree required
- Master's degree (MBA or equivalent) preferred

**Experience**:

- 5+ years of experience in similar role preferred (not required)
- Strong leadership skills and can effectively lead a team.
- Strong communication and interpersonal skills, with the ability to establish connections and collaborate with both internal and external individuals.
- Outstanding problem-solving and analytical abilities, with a keen attention to detail and a strong emphasis on achieving desired outcomes
- Demonstrate financial acumen
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Willing to challenge status quo.
- Proven experience in working in a highly matrix environment.
- Proficiency in Microsoft Office suite.

What sets this opportunity apart is the chance to work with a global leader in the scientific industry and contribute to making the world healthier, cleaner, and safer. At Thermo Fisher Scientific, we value diverse experiences, backgrounds, and perspectives, fostering a collaborative and inclusive work environment. As an equal opportunity employer, we strictly adhere to non-discrimination policies and provide reasonable accommodations for applicants with disabilities.

**Compensation and Benefits**

The salary range estimated for this position based in Massachusetts is $117,000.00-$175,500.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short
- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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