Head Customer Portfolio Engagement

Vor 2 Tagen

Rotkreuz, Schweiz Novartis Vollzeit

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.
- The Head Customer Portfolio Engagement (CPE) leads and drives the national accounts, retail group chains and networks portfolio strategy, understanding accounts needs & untapped business challenges while exploring economic & clinical influence, to improve healthcare delivery and accelerate patient access. The Head CPE develops and leads a holistic, integrative, and customer-centric C-suite engagement and is responsible for the achievement of national Accounts’ overall performance and business goals from a holistic portfolio perspective
- The Head CPE contributes to the transformation of our current commercial model from a product-centric approach to a customer-centric approach focusing on understanding the needs of the national accounts and networks.
- Your Responsibilities:

- National Hospital Key Accounts and Networks- Value added and revenue maximizing of portfolio through account approach with six university hospitals and selected Cantonal hospitals and strategic partnerships across all decision-making stakeholders (from C-suite to TA to Hospital pharmacy) in account defining business plans, customer benefits initiatives, priorities, budgets and performance activities aligned with priority TAs, medical, BEE.
- Manage and ensure full accountability for the P&L of the accounts, the achievement of Novartis products access goals, net sales market share and successful execution of customer contracts.
- Identify business opportunities and challenges within targeted accounts and deploys Novartis resources, accordingly, delivering an enhanced customer value proposition and leverages learnings across-brands to enhance Account capabilities for the rest of product portfolio
- Develop One Novartis Portfolio approach with high potential networks to maximize revenue and establish value-adding partnerships including referral acceleration and focused strategic solutions with top networks
- Build HCP access and long-term contracts with Top chains (e.g., Medbase, Medix, Sanacare)

Western Switzerland New Ecosystem Approach- Pioneer holistic approach to W-CH ecosystem to explore and shape Healthcare System readiness and enhance Novartis presence in the W-CH region and uplift the engagement of C-suite and key decision makers via new customer-centric organization design
- Making West-Switzerland the incubator of innovative stakeholder engagement and solutions

Leadership & Culture- Demonstrate high level of leadership; inspire, empower, create clarity for team and provide mentoring and coaching of the team and contribute to talent attraction, development, and retention.
- Work in partnership with cross-functional teams (Sales, Marketing, Business Excellence, Medical, Value & Access) to effectively execute on prioritized tactics.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- What you'll bring to the role:
- University degree (business preferred, science); MBA preferred.
- 10+ years of relevant experience working with high-performing regional
- and local commercial teams in healthcare/life sciences industry combined with 5+ years of senior KAM experience, proven track record of extensive Leadership.
- English, French and German fluent spoken & written.
- In-depth knowledge of the local customer/marketplace, key dynamics and current knowledge of key competitors and their likely strategies within the TAs combined with a track record of highly successful delivery and positive performance results in KAMs.
- Advanced capability to analyze financial data as well as industry data related to sales, market share, price/volume, call activity, market research and ability to articulate data related to market trends, performance, and strategies to a broad internal and external audience.
- Entrepreneurial mindset, reliable self-starter, proactive initiator, change agent with can-do attitude.

transformingforgrowth
- Why Novartis?
- 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable

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