(Junior) Customer Service Health Professional

vor 6 Monaten

Rotkreuz, Schweiz Haleon Vollzeit

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special

About the role

The position will be for a fixed term of 6-7 months only.

As a Junior Customer Service Health Professional you are part of our customer service team which operates in the pharmacy sales area (pharmacies, drugstore and sales force). You will be the first point of contact for our B2B customers and will report to the Lead Customer Service Switzerland within the DACH QSC department.

Key responsibilities
- (Telephone) contact person for customers (pharmacy / field force)
- End-to-end processing of both written and telephone customer enquiries.
- Receipt and processing of customer complaints of any kind - forwarding to other internal departments (Quality, Packaging Development or Scientific Information) if necessary.
- Complete documentation of customer communication in the CRM system and SAP.
- Order management: complete and on schedule entry / processing of customer orders
- Collaboration on the key performance indicators (KPIs) relevant to customer service, such as availability, order time in full (OTIF), etc.
- Taking on special projects to optimise customer service.

Qualifications and skills

Essential- Solid basic education (e.g. commercial apprenticeship) or equivalent- Minimum 3-5 years of experience in customer service or in a comparable environment with customer contact.- Very good communication - verbal and written - skills in German, English and French. Any other national language considered an advantage.- Solid knowledge of MS Office, (initial) experience in SAP ERP and Salesforce CRM preferred.

Preferred
- Flexibility and the ability to work in a fast-paced environment, meeting customer demands through effective organization.
- Problem-solving skills: Ability to respond quickly and effectively to customer inquiries, finding solutions to their requests.
- Teamwork and team-oriented behaviour
- Proactive and “can do” attitude.

This role is a grade 10.

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

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