Emea Payments Client Service Account Manager

vor 2 Wochen


Zurich, Schweiz JPMorgan Chase Bank, N.A. Vollzeit

A Client Service Account Manager (CSAM) is the 'window' into J.P Morgan Payments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. The CSAM is the client's champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular "Service Reviews" with clients either in person or remotely. A CSAM must develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

**Job responsibilities**
- Responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
- Maintain an accurate and active service temperature check for all Clients within the CSAM's portfolio. Identify and remediate service issues that impact the Client
- Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients. Promote use of our electronic service tools to allow Clients to easily find the payment related information they require
- Analyze the end to end payment process and associated activities in order to identify related efficiencies
- Participate in and support Payments business initiatives that will positively impact the Client experience
- Identify and effectively communicate internally all opportunities for Payments product development
- Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business). Identify and escalate potential risk associated with Client activities

**Required qualifications, capabilities, and skills**
- Fluent English, German and French
- Strong Customer-facing / relationship management experience in similar area
- Ability to develop and mobilize internal network, key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
- In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines and effectively work under pressure

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


  • Account Manager

    vor 4 Wochen


    Zurich, Schweiz BNP Paribas Vollzeit

    ACCOUNT MANAGER (JOB NUMBER: CIB007246) **DAILY WORK** **Mission**: - Acting as the single point of contact for BNPP Complex Centralized clients; - Deliver and ensure high quality of service, support and client satisfaction; - Play a key role in understanding the client’s business and become an advisor to evolve the client Cash Management...

  • Account Manager

    vor 4 Wochen


    Zurich, Schweiz BNP Paribas Vollzeit

    **DAILY WORK** **Mission**: - Acting as the single point of contact for BNPP Complex Centralized clients; - Deliver and ensure high quality of service, support and client satisfaction; - Play a key role in understanding the client’s business and become an advisor to evolve the client Cash Management setup. **Objectives**: - To provide the best client...


  • Zurich, Schweiz JPMorgan Chase Bank, N.A. Vollzeit

    The Global Corporate Bank manages J.P. Morgan's overall relationships with large corporations, financial institutions and public sector organizations globally to solve problems for clients and help them to grow. We help our clients meet their objectives and challenges in treasury services (cash management), financing, risk management, working capital and...

  • Client Account Manager

    vor 2 Wochen


    Zurich, Schweiz UBS Vollzeit

    Critères de l'offre Description du poste Do you want to take your career to the next level learning new things every day? You proactively go the extra mile, take ownership, and make things happen? Are you focused on the details, even when under pressure? **We are looking for a Client Account Manager to**: - support client advisors in delivering...

  • Account Manager

    vor 3 Wochen


    Zurich, Schweiz ABB Vollzeit

    **Account Manager - CoLo Datacentres, EMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Client Account Manager

    vor 2 Monaten


    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 276184BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you want to proactively go the extra mile with us to help clients? Do you want to be part of a high performing team? - We are looking for a Client Account Manager...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 272046BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you a people person? Do you know how to stay calm under pressure? - We are looking for someone who can help us supporting the front office while servicing...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 273124BR **City** - Zürich **Job Type** - Temporary / Contract **Your role** - Do you want to proactively go the extra mile with us to help clients? Do you want to be part of a high performing team? - We are looking for someone like...

  • Client Account Manager

    vor 2 Monaten


    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 267959BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you want to take your career to the next level learning new things every day? You proactively go the extra mile, take ownership, and make things happen? Are you focused...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 287494BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you want to take your career to the next level learning new things every day? You proactively go the extra mile, take ownership and make things happen? Are you...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 287494BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you want to take your career to the next level learning new things every day? You proactively go the extra mile, take ownership and make things happen? Are you...

  • Key Account Manager

    vor 3 Wochen


    Zurich, Schweiz ABB Vollzeit

    **Key Account Manager - Hyperscale Datacentres, EMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Account Manager

    vor 2 Wochen


    Zurich, Schweiz EOS Vollzeit

    EOS IT Solutions is a global IT Supply Chain and Services company that has a legacy of execution with some of the largest, most demanding companies on the planet. EOS have strong global logistics roots coupled with the ability to deliver IT solutions all over the world. We have an immediate opening for a highly motivated, collaborative and committed...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 270516BR **City** - Zürich **Job Type** - Full Time, Part Time **Your role** - Do you want to proactively go the extra mile with us to help clients? Do you want to be part of a high performing team? - We are looking for someone like...


  • Zurich, Schweiz Deutsche Bank Vollzeit

    **OVERVIEW**: Deutsche Bank’s Wealth Management business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations,...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support - Global Wealth Management **Job Reference #** - 275599BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you a people person? Do you know how to stay calm under pressure? Are you a strategic, solution-oriented thinker and problem solver? We are looking for someone...


  • Zurich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    Experience as a quota carrying technology field sales individual, or business development professional - Experience increasing technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and other lines of business - Demonstrated success in identifying, developing,...


  • Zurich, Schweiz Jet Aviation Vollzeit

    This position is responsible as a single point of contact for EMEA. **Main Responsibilities**: - Acting as single point of contact for full - and partial managed aircraft - Coordination for the aircraft portfolio and operation in coordination with all Jet Aviation Business Jets departments and lead-captains. - Acting as company representative primarily for...

  • Account Manager

    vor 2 Wochen


    Zurich, Schweiz Evooq Vollzeit

    **Company Description**: - At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous...


  • Zurich, Schweiz SkyCell AG Vollzeit

    Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment. Our goal? To...