Client Aviation Account Manager

vor 6 Monaten

Zurich, Schweiz Jet Aviation Vollzeit

This position is responsible as a single point of contact for EMEA.

**Main Responsibilities**:
- Acting as single point of contact for full
- and partial managed aircraft
- Coordination for the aircraft portfolio and operation in coordination with all Jet Aviation Business Jets departments and lead-captains.
- Acting as company representative primarily for existent
- and future English-speaking clients
- Participate in regular calls and client’s meetings
- Acting as liaison between customer and Jet Aviation Business Jets Operations on a 24h/7d basis including trouble shooting support for operational issues
- Sustain a sustainable and trustful relationship between the customer and Jet Aviation Business Jets
- Coordinate accounting related matters
- Analyzing internal processes / procedures, issue feedback and check in coordination with stakeholders for any client specialties
- Continuously review and improve client satisfaction

**Main Responsibilities Cont.**:
- Ensure a pro-active, positive, and consistent communication with customers and vendors
- Meet with customers incl. key influencers regularly to make sure customer expectations are
kept on the highest level
- Continuously review and improve client satisfaction
- Inform involved teams about customer expectations or changes to be noted and followed
- Find business opportunities and involve relevant departments
- Oversee aircraft phase-in/phase-out and client onboarding and offboarding
- Ensure client retention, serving as a trusted Advisor on all matters
- Communicate to clients any requested data reporting, monthly activity reports or statements,
cost overviews, budget calculation
- Provide an excellent service in relation to billing inquiries, service requests, suggestions, and
complaints
- Resolve customer and vendor inquiries or complaints effectively and communicate/discuss
with internal departments if required
- Support customer needs, providing materials and guidance as needed
- Ensure customer complaints are taken seriously and resolved satisfactorily in a timely manner

**Minimum Requirements**:
- High School Diploma
- Extensive practical experience in aviation industry
- Proficient English language skills
- Good communication skills
- Common courtesy and customer orientation
- In depth knowledge about aircraft operations.
- Knowledge about the aviation industry and competitors.
- Ability to work flexible schedules

**Desired Characteristics**:
- Two years’ related experience in Account Management in the Aviation Industry
- Customer service and safety focused
- Excellent communications, customer service and people skills
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- High level of resilience
- Willingness to work afterhours and weekends.
- Strong identification with the company.
- Ability to work under pressure
- Ability to adjust to people from different cultures

**Physical Demands**:
N/A

**Work Environment**:
N/A

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