Customer Services Manager 100%
Vor 2 Tagen
Customer Services
**Customer Services Manager 100% (f, m, d) - Zürich**:
- Customer Services
- Zürich
- 100%
- Tasks
- Customer service: Supporting the customer hotline, processing inquiries, managing search subscriptions and ensuring a first-class customer experience.
- Listings: Assisting in the listing and de-listing process, working closely with brokers.
- Quality Management: Monitoring customer satisfaction (NPS), performing quality checks and quality measurements, and reporting KPIs accordingly.
- Fleet management: Organization and coordination of all fleet management tasks, including fuel card management, arranging service appointments and contact with the leasing partner.
- Administrative activities: Responsible for mail, managing mail inboxes, orders and other organizational office management tasks.
- Evaluations: Monitoring customer reviews.
- Job requirements
- Commercial degree or comparable qualification (business school)
- At least two years of professional experience in a commercial function
- Friendly and competent demeanor as well as a high degree of integrity and trustworthiness
- Salesforce knowledge an advantage.
- Fluent written and spoken German (C2) and English (C1)
- French or Italian as an additional language at least at level C1
- Flexible, resilient, willing to learn and motivated personality
- Enjoy telephone contact
- Independent and structured way of working, as well as a high degree of accuracy
- Job advantages
- Above-average career opportunities & talent development
- Young and innovative company
- Fixed workstations and co-working space in bright rooms with quiet zones
- Food & drinks: fresh fruit & snacks, coffee & tea, drinks & after-work beer
- Birthday retreat: half a day for free
- Five weeks vacation
- Unlimited (unpaid) vacation
- Rocket Friday, summer & winter event, incentive trips
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