Service Manager

vor 2 Monaten

Zürich ZH, Schweiz AdNovum Vollzeit

**Zurich**

**What you're going to do**:
To strengthen our dynamic and interdisciplinary team, we are looking for a dedicated Service and Product Manager. Do you have a successful background in customer service management, with experience in optimizing service processes and developing product roadmaps? Then this role could be the next step in your career As Service and Product Manager for our managed services, you will play a key role in ensuring seamless service delivery and proactively supporting our customers with end-to-end solutions. You will act as a strategic partner managing SLAs, enhancing service models, and leading virtual teams to drive innovation and excellence in service management. You will be responsible for the following tasks:

- Optimizing customer service operations and developing service offerings and product roadmaps for our managed services
- Negotiating, monitoring, and optimizing SLA parameters and service performance
- Ensuring end-to-end service delivery and proactive customer support
- Enhancing and implementing efficient service processes and models
- Communicating effectively with customers, teams, and stakeholders for issue resolution
- Leading cross-functional teams and organizing training for the service sector
- Selecting and implementing service management tools for effective operations and maintaining the backlog
- Introducing new approaches through trend observation and best practices in service management

**What we're looking for**:

- Bachelor’s degree in business, engineering, IT, or a related field (Master's preferred)
- Several years of experience in product and service management, with a proven track record in customer service management and product lifecycle management
- Strong understanding of service delivery frameworks, tools (CRM, ITSM systems), and service management software
- Excellent project management, leadership, and organizational skills
- Ability to negotiate with internal and external stakeholders, and strong problem-solving skills
- Proficiency in service management tools and experience with developing SLAs and managing operational teams
- Strong customer service orientation and ability to translate customer and stakeholder needs into actionable service definitions and tools
- Fluency in German and English

**Sharp minds, good vibes**:
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.

As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together

Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.

**Bianca Appel**
HR Generalist

  • Service Manager

    vor 4 Wochen

    8006 Zürich, ZH, Schweiz macgarage Vollzeit

    **Job Opportunity: Service Manager at MacGarage** **MacGarage** is hiring a **Service Manager** to work with Apple products. We’re looking for a responsible and communicative individual who is eager to learn quickly and grow professionally in a supportive and friendly team. What We Offer: - **Fast Training** — we provide all the essential skills and...

  • Service Manager

    vor 4 Wochen

    Zürich, Zürich, Schweiz IROQUOIS Vollzeit

    Ihre RolleAls Service Manager bei IROQUOIS sind Sie verantwortlich für die Betreuung unserer Gäste und die Sicherstellung eines hohen Service-Standards.AufgabenVertritt den Chef de Bar in dessen AbwesenheitArbeitet aktiv mit und führt wenn nötig eine eigene StationMit deinem Gastgeber-Talent sorgst du für die Zufriedenheit der GästeMit deinem Auge für...

  • Marketing Communications Manager

    vor 3 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **Marketing Communications Manager - Marine Service & Digital**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next...

  • Process Automation Plm Service Manager

    vor 2 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **Process Automation PLM Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Manager, Marketing Services

    vor 4 Wochen

    Zürich, ZH, Schweiz Visa Vollzeit

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Global Pricing Offering Manager, Motion Services

    vor 4 Wochen

    Zürich, ZH, Schweiz ABB Vollzeit

    **Global Pricing Offering Manager, Motion Services division (location: Europe)**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions....

  • Service-Manager Service- und Barabteilung

    vor 3 Wochen

    Zürich, Zürich, Schweiz Ruby Mimi Vollzeit

    Bei Ruby Mimi sind wir auf der Suche nach einer engagierten Persönlichkeit, die als Service-Manager in unserer Service- und Barabteilung tätig werden möchte.Zielsetzung:Als Service-Manager bist du für die Verwaltung und Organisation der täglichen Aufgaben in unserer Service- und Barabteilung verantwortlich. Du übernimmst eine Vielzahl von Aufgaben,...

  • Service-manager (M/w/d)

    vor 4 Monaten

    8000 Zürich, ZH, Schweiz FLEXSIS Vollzeit

    **EINFÜHRUNG**: Für unser renommiertes Restaurant in Zürich Stadt suchen wir ab sofort einen erfahrenen und engagierten Service-Manager (m/w/d). Wenn Sie über ausgezeichnete Führungsqualitäten verfügen und eine Leidenschaft für exzellenten Gästeservice haben, freuen wir uns auf Ihre Bewerbung! **Service-Manager (m/w/d) **AUFGABENBESCHREIBUNG**: -...

  • Transaction Services Account Manager

    vor 3 Monaten

    8004 Zürich, ZH, Schweiz ING Vollzeit

    Job description: Transaction Services Account Manager (TSAM) ING is looking for a TSAM for TS Sales Switzerland - Associate / Vice President level. Job Description As a TSAM you are responsible for supporting and growing the Daily Banking business by selling the full suite of TS solutions across the network and increasing profitability through...

  • Manager - M&a Financial Services

    vor 2 Monaten

    8004 Zürich, ZH, Schweiz KPMG Vollzeit

    **Manager - M&A Financial Services**: - We are in search for ambitious colleagues in our Deal Advisory team. In this function, you will advise national and international clients in the Financial Services industry in complex transactions - from kick-off to closing. **Zurich** **By arrangement** **100 %** **Your contribution to KPMG** Manage national and...

  • Farm Service Program Manager

    vor 3 Monaten

    8005 Zürich, ZH, Schweiz Barry Callebaut Vollzeit

    Farm Service Program Manager **Location**:Zurich, CH, 8005At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from...

  • Enterprise Services Manager, Professional Services

    Vor 7 Tagen

    Zürich, Schweiz Amazon Vollzeit

    Enterprise Services Manager, Professional ServicesJob ID: 2831311 | Amazon Web Services Philippines Inc.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Consulting Sales Leader...

  • Cluster Customer Service Manager, Robotics, Eastern

    vor 1 Monat

    Zürich, ZH, Schweiz ABB Vollzeit

    **Cluster Customer Service Manager, Robotics, Eastern Europe**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next...

  • Business Manager Applications

    vor 3 Monaten

    Zürich, ZH, Schweiz Viseca Card Services Vollzeit

    Suchst du eine spannende und herausfordernde Aufgabe? Willst du verantwortlich sein für die Weiterentwicklung und den reibungslosen und optimierten Betrieb der dir zugeteilten Services? Bist du motiviert und verstehst du es zu begeistern? Dann suchen wir dich per sofort oder nach Vereinbarung als Verstärkung für unser Issuing Solutions Team mit Arbeitsort...

  • Global Service Indirect Sales Manager

    vor 1 Monat

    Zürich, ZH, Schweiz ABB Vollzeit

    **Global Service Indirect Sales Manager - Energy Industries**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next...

  • SAP Service Manager Fachmann

    vor 1 Monat

    Zürich, Zürich, Schweiz ONE Agency | IT Recruitment Experts Vollzeit

    Jobbeschreibung:SAP Service Manager FachmannUnser Kunde ist ein führendes Bau- und Baudienstleistungsunternehmen in der Schweiz. Wir suchen einen SAP Service Manager Fachmann, der die SAP Strategie des Konzerns umsetzen und die SAP Services für die Schweiz und Deutschland, Norwegen, Österreich und Polen sicherstellen kann.Die Hauptaufgaben des SAP Service...

  • Senior SAP Service Delivery Manager

    vor 4 Wochen

    Dübendorf ZH, Schweiz Aveniq AG Vollzeit

    Senior SAP Service Delivery Manager Du willst beim Thema Service Delivery Management, Digitalisierung und Neugestaltung von Prozessen mitmischen? «Du bist für die Festlegung und Überwachung der SLA «deiner» Kunden im Bereich der SAP-Basis- und Applikationsleistungen verantwortlich Du überwachst das vereinbarte Kunden Service-Reporting und...

  • Services Project Manager

    vor 3 Monaten

    Zürich, ZH, Schweiz Federation International de Football Association (FIFA) Vollzeit

    Services Project Manager - Freelance **Department**:Tournament and Venue Operations **Employment Type**:Freelance **Location**:Zurich Description **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission. The...

  • Enterprise Service Manager, Aws Professional

    vor 2 Monaten

    Zürich, ZH, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    Experience as strategical Sales and Transformational Lead leading complex, cross-domain transformational opportunities from inception to closure with global enterprise customers - Experience developing value based proposition crafting and selling solutions mapped to customer business outcome - Professional Services / Consulting experience - Experience...

  • Supply Manager

    vor 3 Wochen

    Zürich, ZH, Schweiz GE Power Portfolio Vollzeit

    **Job Description Summary**: The Supply Manager - Field Services will deliver best in class supply management processes for Steam Field Services across the APAC, EMENAT, SSA regions and globally for Generator Specialists. Target customer service and revenue performance while optimizing cost and utilization. Collaborate with Steam segment specific services,...