Reservation Agent

Vor 2 Tagen


Geneve, Schweiz Hotel d'Angleterre (On the shore of Lake Geneva) Vollzeit

Bénéficiant d’une situation privilégiée au bord du lac Léman et d’une vue imprenable sur le célèbre jet d’eau et le Mont Blanc, l’Hôtel d’Angleterre conjugue avec élégance le charme et le caractère britanniques et l’hospitalité suisse légendaire. Mariage idéal de sophistication discrète et de passion pour le service, ce boutique hôtel propose à ses hôtes 45 chambres et suites à la décoration unique, toutes dotées d’œuvres d’art et de mobilier exquis, et les invite également à profiter d’une délicieuse cuisine internationale au Windows Restaurant, ainsi que de cocktails au célèbre Leopard Bar et au Cigar Lounge.

Tâches principales:

- Offrir un accueil téléphonique personnalisé et chaleureux
- Identifier de nouveaux clients potentiels et passer les informations au service correspondant
- Proposer une offre adaptée à la demande du client tout en répondant aux consignes de ventes de l’Hôtel
- Assurer les relances clients et le suivi des dossiers de réservations
- Saisir et contrôler les réservations et options dans le PMS
- Agir en représentant commercial pour tout l’hôtel, savoir suggérer les prestations de l’hôtel autant que possible (restaurant, salles de réunions, etc )
- Contrôler de manière hebdomadaire les réservations de la semaine à venir (notes, traces, caractéristiques, etc.)
- Assister et remplacer le Revenue & Reservation Manager durant ses absences
- Peut être amené à participer à des soirées/cocktails clients et visites de l’hôtel

Prérequis pour le poste:

- Expression orale et écrite en français et en anglais indispensables, allemand ou troisième langue étrangère un plus
- Au bénéfice d’une expérience en hôtellerie de luxe
- Communicateur, à l'écoute et ayant le sens du détail
- Ouvert d’esprit, positif et autonome

INDHOTEL


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