Customer Success and Market Launch Manager

Vor 2 Tagen

Baar, Schweiz Cryptonow Vollzeit

Customer Success & Market Launch Manager (60-100%)
**Company/Location**:
Cryptonow Group; Hybrid Role (Office Baar (CH) or Wien (AT) /Remote)
**About us**:
Cryptonow is an international startup with offices in Baar (Switzerland), Vienna (Austria), and Berlin (Germany). Cryptonow Switzerland is a leading subsidiary within the Cryptonow Group. With a strong network of over 130 partners, we are committed to making cryptocurrencies simple and accessible for everyone. Our award-winning product and company, recognized 13 times for innovation, design, quality, and usability, offer a unique product lineup in Europe. This includes our Cryptonow Brokerage FinTech Platform and Cryptonow Gift Voucher Cards, establishing us as pioneers in the industry since 2017.
To strengthen our team, we are looking for a motivated and engaged EU Product Launch and Customer Success Manager (60%-100%) who will ensure optimal onboarding and integration for our European partner accounts.
**Role Overview**:
As a Product Launch and Customer Success Manager, you will be part of our European Cryptonow Growth Team, coordinating numerous internal and external interfaces to ensure the smooth integration of our new accounts. You will be the central point of contact for our Cryptonow Retail B2B Accounts (both online and offline) and ensure that Cryptonow and our product lineup are seamlessly integrated and successfully launched in European markets. With your proactive project management and communication skills, you will play a key role in ensuring the success and satisfaction of our new accounts. Your dedication will ensure that the Cryptonow world is successfully established with our partners.
**Your responsibilities**:

- Be the main point of contact for all our new Cryptonow B2B retail accounts in Europe, ensuring optimal integration and usage of Cryptonow products.
- Lead multiple projects internally and externally, taking full responsibility for coordinating with our Sales, R&D, Production, and Marketing teams.
- Develop and implement strategies to enhance account partner satisfaction and foster long-term relationships.

Conduct regular check-ins with active account partners and our sales team to understand their needs and provide tailored solutions.
- Work closely with the Sales and Marketing teams to ensure successful onboarding of new account partners and new European market launches.
- Support accounts in resolving technical and product-specific challenges, collaborating closely with our R&D and Marketing teams.
- Optional 1: If you have a marketing background, you can actively plan, coordinate, and execute online and offline product and market launch campaigns in collaboration with our retail accounts and Cryptonow Marketing team.
- Optional 2: Collaborate with the Marketing team to design attention-grabbing online and offline advertising campaigns for our products.
- Collect and analyze account and market feedback to continuously improve our product development and services.
- Manage complete account communication across various channels, ensuring exceptional service.

**Qualifications**:

- Proven experience in Customer Success, account sales, external project management, or account management
- Strong communication and problem-solving skills, with the ability to explain complex topics clearly.
- Experience working with B2B accounts and the ability to build strong, trust-based relationships.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Enjoy working in a small (startup) team with high responsibility and the opportunity to make a significant contribution to the team's success.
- Good knowledge of CRM tools and other relevant software solutions (SalesForce, PipeDrive, HubSpot, etc.).
- Ability to thrive in a fast-paced, dynamic environment.
- Fluency in German and English is required; additional European languages are a plus.

**What we offer**:

- A pivotal role in a rapidly growing company with significant influence over its strategic direction.
- The opportunity to be part of a large European growth story from the ground up.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.

If you are a hands-on doer with a passion for people, the retail, gift card and financial services industries and are excited about the opportunity to drive our European expansion, we would love to hear from you
Join us on our journey to reshape the future of crypto in Europe

  • Head of Customer Success

    Vor 4 Tagen

    Baar, Schweiz Asperiq Vollzeit

    **Asperiq offers quantum secure encryption technology to governments, NGO’s and critical infrastructure organisations. We provide the foundational bedrock of a solid cyber defence.** **About the position** Reporting to the Chief Product Officer (CPO), the Head of Customer Success is the spearhead of the technical operations organization. She/he will be...

  • Global Product Launch Lead

    Vor 3 Tagen

    Baar, Schweiz Biogen, Inc. Vollzeit

    Location: Baar, Switzerland as per our local hybrid working policy This role reports to the Global Head, Product Lifecycle Mgmt. You lead and drive global product launches into new markets. Partnership with Asset Leaders is essential to ensure commercial product readiness is initiated at the correct time. Develop and ensure execution against detailed...

  • Nmd Therapeutic Area Lead and Pipeline

    Vor 5 Tagen

    Baar, Schweiz Biogen Vollzeit

    **Job Description**: **What you'll do** As NMD Therapeutic Area Lead and Pipeline you are responsible for in-line Neuromuscular Diseases (NMD) products portfolio & Pipeline Product(s) across European Partner Markets (EPM) for our current Spinal Muscular Atrophy (SMA) business and all upcoming launch planning of new assets. The leader in the role is the...

  • Project Manager Customer Onboarding and Marketing Campaigns

    vor 1 Tag

    Baar, Schweiz Cryptonow Vollzeit

    Project Manager:in Customer Onboarding & Marketing Campaigns 80%-100%Company/Location:Cryptonow Switzerland, part of the Cryptonow Group; Hybrid Role (Office Baar/Remote)About UsCryptonow is an international startup with offices in Baar (Switzerland), Vienna (Austria), and Berlin (Germany). As a leading subsidiary within the Cryptonow Group, Cryptonow...

  • Eucan Oncology Market Access

    vor 1 Woche

    Baar, Schweiz AstraZeneca Vollzeit

    **EUCAN Oncology Market Access & Pricing Director** **Zug, Switzerland** OBU EUCAN is a key contributor to the continued and future growth of our Oncology business at AstraZeneca. We seek dedicated commercial leadership for our franchises across functions and markets, maximizing the regional potential of our leading Oncology portfolio, delivering...

  • Vice President, Value and Access Strategy

    Vor 3 Tagen

    Baar, Schweiz Novocure Inc. Vollzeit

    Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor...

  • Brand & Category Manager (M/w/d) - Cosmetics /beauty

    vor 15 Stunden

    Baar, Schweiz International Beauty Group Switzerland Vollzeit

    The International Beauty Group is a leading supplier of cosmetics and beauty products and is known for the quality and innovation of its brands. To further develop our brand positioning and ensure our success in the cosmetics and beauty sector, we are looking for an experienced Brand & Category Manager. Aufgaben The Brand & Category Manager is responsible...

  • Customer Experience Manager

    vor 15 Stunden

    Baar, Schweiz EDGE Strategy Vollzeit

    **Your contribution**: As Customer Experience Manager, reporting to the Head of Customer Experience, you will: - Lead project teams of Customer Experience Specialists that introduce and train customers to use EDGE Empower®, familiarize new customers with the EDGE global assessment methodology and EDGE Certification process. - Manage a portfolio of clients,...

  • Director Pricing and Tenders

    Vor 2 Tagen

    Baar, Schweiz Biogen Vollzeit

    **Job Description**: This role is office based in Baar, Switzerland. **Background**: 90% or more of the Biosimilars (BBU) business is through Tenders & Contracts and this role is key in leading the day to day Pricing and T&C work across Europe Canada and Partner Markets (ECP) to drive tender win rates and strategically manage pricing for both existing and...

  • Head of Finance, European Partner Markets

    Vor 5 Tagen

    Baar, Schweiz Biogen Vollzeit

    **Job Description**: Based out of our international headquarter in Baar, Switzerland we are recruiting for a **Head of Finance, European Partner Markets (EPM)** **About the role** The Head of Finance, European Partner Markets (EPM), will be a key business partner to the Head of EPM (and other key stakeholders). As a member of the Management Team and...

  • Sales and Customer Service Professional

    Vor 3 Tagen

    Baar, Zug, Schweiz EDV Werke AG Vollzeit

    About EDV Werke:At EDV Werke AG, we pride ourselves on delivering expert Tech Consulting and Services that drive business growth. Our dedicated teams specialize in SAP and High-Tech – Industry 4.0 solutions, ensuring our clients receive top-notch services.We adopt a nearshore approach to consistently provide skilled experts and deliver rapid results...

  • Head of Product

    Vor 6 Tagen

    Baar, Schweiz Hexagon Mining Vollzeit

    Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future. Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. **Purpose of Position**:The main components of this role...

  • Global Innovation Manager BEAR

    vor 1 Woche

    Baar, Schweiz Lotus Bakeries Vollzeit

    Take the lead in shaping the future of healthy snacking by driving innovation across BEAR portfolio. Based in Baar, Switzerland, you will work on groundbreaking projects that leverage Lotus Bakeries’ growth model, ensuring our products stay ahead of market trends and consumer needs.About the jobOwn the innovation pipeline, from concept development to...

  • International Vaccines

    vor 1 Woche

    Baar, Schweiz AstraZeneca Vollzeit

    **ABOUT ASTRAZENECA** At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of...

  • Senior Sales Manager Afh

    Vor 3 Tagen

    Baar, Schweiz Capri Sun Group Holding AG Vollzeit

    ScopeKey role in driving business expansion and growth, chance to contribute significantly to strategic objectives of Capri-SunOpportunity to lead business development initiatives in the Quick Service Restaurant (QSR) industryAcquire, manage and develop partnerships, negotiating and developing deals with international customers within QSR / Away From Home...

  • Senior Sales Manager AFH

    vor 1 Tag

    Baar, Schweiz Capri Sun Group Holding AG Vollzeit

    Senior Sales Manager AFH & International Customers Senior Sales Manager AFH & International Customers Who we are Capri Sun is the number 1 kids drink in the world and we are the company that brings a smile to children's faces, to children big and small all around the world. And we are doing that already 6 billion times a year. But we are not just making a...

  • Senior Sales Manager AFH

    vor 1 Tag

    Baar, Schweiz Capri Sun Group Vollzeit

    Senior Sales Manager AFH & International CustomersSenior Sales Manager AFH & International CustomersApply locations Baar time type Full time posted on Posted 30+ Days Ago job requisition id JR-00747Who we areCapri Sun is the number 1 kids drink in the world and we are the company that brings a smile to children's faces, to children big and small all around...

  • Senior Sales Manager AFH

    vor 1 Tag

    Baar, Schweiz Capri Sun AG Vollzeit

    Senior Sales Manager AFH & International Customers page is loadedSenior Sales Manager AFH & International CustomersApply locations Baar time type Full time posted on Posted 22 Days Ago job requisition id JR-00747Who we areCapri Sun is the number 1 kids drink in the world and we are the company that brings a smile to children's faces, to children big and...

  • Senior Sales Manager AFH

    Vor 2 Tagen

    Baar ZG, Schweiz Capri Sun Group Holding AG Vollzeit

    ScopeKey role in driving business expansion and growth, chance to contribute significantly to strategic objectives of Capri-SunOpportunity to lead business development initiatives in the Quick Service Restaurant (QSR) industryAcquire, manage and develop partnerships, negotiating and developing deals with international customers within QSR / Away From Home...

  • International Head of Market Access

    vor 15 Stunden

    Baar, Schweiz AstraZeneca Vollzeit

    **ABOUT ASTRAZENECA** At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of...