Product Support Manager

vor 3 Wochen


Geneve, Schweiz Caterpillar Vollzeit

**Career Area:**:Marketing / Sales / Product Support

**Job Description:**:Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

Company Info or Why Join Us?

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Product Support Manager on the Medium Tractor Products (MTP) team with responsibility for the Asia Pacific region. In this role you will lead the MTP Product Support Team consisting of direct and indirect reports regionally. You will, proactively manage warranty, engaged voice of dealer support and current product quality directly impacting decisions.

**Job **Duties/Responsibilities **may include, but are not limited to**:

- Manage all Product Support functions associated with NPI development and post-sale service operations in region.
- Manage activities supporting Continuous Product Improvement, reliability engineering, NPI release activities, Warranty Management, accurate operation, maintenance, service and parts manuals, and Service Parts support.
- Research potential product problems and/or develop solutions via contact with district, dealer personnel, and suppliers.
- Develop strategies that will improve NPI reliability and deliver post-sale service capability for dealers and customers in order to meet customer satisfaction and machine reliability targets.
- Provide strategic support, expertise and representation for product liability in conjunction with corporate legal services.
- Resolve machine service issues for Caterpillar dealers and customers through providing level II DSN technical support.
- Participate in NPI programs and process ensuring readiness criteria and both customer and dealer service needs are met for in new products by supervising activities related to new content management, service audits, field validation, technical publications, service parts readiness and product validation programs (i.e. field follow).
- Supervise activities of a team of 2 regional service engineers

**Basic Qualification**:

- Bachelor’s Degree from an accredited college or university.
- Technical understanding of how machine systems interact.
- Demonstrated ability to negotiate and help settle customer disputes and work with local officials to resolve commercial issues.
- Demonstrated analytical thinking and ability to solve problems on the spot.
- Leadership experience as a team lead, project lead, etc.
- Experience working directly with dealer service departments and interfacing with customers.
- Knowledge of standard warranty and goodwill policies.
- Experience leading diverse teams across the Caterpillar matrix to address product issues.
- Solid technical aptitude with good root cause analysis and problem-solving skills.
- Experience with product support tools: QRQM, VisionLink, CPI, RWA, PRWB, SISweb, SIMSi, and PIS.
- Knowledge of machine & component systems: engine, powertrain, hydraulics, structures, cab/hvac, and control systems.
- Supervisory experience.
- This position requires up to 25% domestic and international travel.
- Relocation assistance is not available for this position. ISE assignment is not available for this position

Follow us on Twitter, Facebook, LinkedIn, and YouTube.

A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.



  • Geneve, Schweiz Caterpillar Vollzeit

    **Career Area:**:Accounting **Job Description:**:As a Business Support Manager at Caterpillar, you will have the opportunity to develop essential business information and provide counsel to management for all business analysis, product costing and return on investment activities. You will provide analysis and interpretation of the financial condition of the...


  • Geneve, Schweiz Axepta SA Vollzeit

    My client, a pharmaceutical company with a good reputation is looking for Global Product Manager to join their team located in Geneva canton. This person will define the global strategy for one of their main products and ensuring its execution at all levels (local, regional, global) to hit the targets. **YOUR RESPONSIBILITIES**: - Play a key role in the...


  • Geneve, Schweiz MSC Cruises Vollzeit

    The Product Innovation Manager is responsible for hypothesizing, researching, sizing, testing and analyzing data & customer behavior to identify short and long-term opportunities for the MSC Cruises brand. This role will use analysis to guide strategy by understanding gaps, performance and insights to create a portfolio of concepts that directly respond to...


  • Geneve, Schweiz Caterpillar Vollzeit

    **Career Area:**:Marketing / Sales / Product Support **Job Description:**:Caterpillar is hiring a **Wear Products Lifecycle Manager **to lead a team responsible for the global go-to-market of Wear Products & Services. By having a deep understanding of customer needs and competitive landscape, this role will lead the development of wear lifecycle services...


  • Geneve, Schweiz BNP Paribas Vollzeit

    CASH MANAGEMENT PRODUCT MANAGER (JOB NUMBER: 1 B000656) **Cash Management Product Manager** This position will be based in Geneva for a permanent contract basis **DAILY WORK**: - The Cash Management Country Product Manager will be the primary local product owner and central contact in Switzerland overseeing the end-to-end management of the complete local...


  • Geneve, Schweiz Oracle Vollzeit

    Support Account Manager-220005YN **Applicants are required to read, write, and speak the following languages**: English, French **Preferred Qualifications** **Responsabilities**: - Drive the renewal of Oracle's contracts to existing customers. - Renewals Support Account Manager (SAM) is responsible for renewing and closing contracts in an assigned...


  • Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...


  • Geneve, Schweiz BNP Paribas Vollzeit

    **Cash Management Product Manager** This position will be based in Geneva for a permanent contract basis **DAILY WORK**: The Cash Management Country Product Manager will be the primary local product owner and central contact in Switzerland overseeing the end-to-end management of the complete local Cash Management product portfolio. - She / he develops a...

  • Support Lead

    Vor 6 Tagen


    Geneve, Schweiz Qim Info Vollzeit

    **Genève** **Your mission** As a Support Lead you will manage all support activities for all the solutions/products and efficiently setup and lead war rooms to handle critical incidents in production until their full resolution. You will always ensure a high level of support, working with the local support coordinators and teams, within the respects of...


  • Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining You will be joining the Marketing and Commercial Performance team based in Geneva and reporting to the Senior Manager New Product Development (NPD) and Project Management Office (PMO). As a member of the commercial team, you will be responsible for driving a consistent approach to...


  • Geneve, Schweiz Umanova SA Vollzeit

    Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions. For our international customer in Geneva we are looking to hire a **Portal Product Manager** for a temporary project of three months. The Portal Manager will play a crucial role in assessing the current needs and...

  • Wm Change Manager

    vor 1 Woche


    Geneve, Schweiz Bbold Vollzeit

    **Swiss resident**: Mandatory **Position**:Conduct Change Management activities on strategic projects with WM division stakeholders, with a particular focus in the area of Client Life Cycle Management (CLM) and Client Data Management (CDM). **Experience required**:Previous project management / business analysis / project stakeholdership in a CLM/CDM...


  • Geneve, Schweiz JTI - Japan Tobacco International Vollzeit

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...


  • Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining You will be joining the Marketing and Commercial Performance team based in Geneva and reporting to the Senior Manager New Product Development (NPD) and Project Management Office (PMO). As a member of the commercial team, you will be responsible for driving a consistent approach to...


  • Geneve, Schweiz Alcon Vollzeit

    The Polaris Product Manager, Digital Health - Vision Care will be responsible for driving the implementation of the Polaris Product Innovation Strategy and will partner with the International Head of Omni-Channel and Digital Transformation and Head of Product, Digital Health on the Global Feature Roadmap. In owning the implementation, the Product Manager...


  • Geneve, Schweiz Mina Foundation Vollzeit

    The Mina Foundation stewards the Mina Protocol, a next-gen ZK blockchain enabling a secure, private, and verifiable internet. Mina delivered a breakthrough to the industry—a lightweight, constant-sized blockchain with a proof of its entire state in just a few kilobytes. Its unique design enables an accessible, private, and decentralized system, empowering...


  • Geneve, Schweiz MKS PAMP Vollzeit

    **About Us**: Our business is backed by the MKS PAMP Group, one of the largest and most reputable precious metals groups in the world and Coinshares, Europe's largest crypto-asset manager. We currently have offices in both London and Geneva. The successful applicant will have the opportunity to travel and connect with some of the leading minds across the...

  • Product Manager

    vor 2 Wochen


    Geneve, Schweiz Synergie Vollzeit

    Secteur : Autre - Référence : 2397 - Conseiller(ère) : MENUEL Marion - 022 908 38 20 **A propos de nous **:Synergie, groupe international RH présent en Suisse avec 6 agences Synergie : placement fixe et temporaire ainsi qu’un cabinet de recrutement romand pour les cadres, S&you. Au travers de nos équipes nous souhaitons créer avec vous une relation...


  • Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Fixed Term Contract Contract Duration: 9 months About the team you are joining Reporting to Head, Operational Data Solutions, the incumbent will be responsible for the delivery and commercial performance of the new CO2 emissions data service. The new CO2 emissions data service is being deployed by IATA as part of IATA’s mission to...

  • Product Manager

    vor 3 Wochen


    Geneve, Schweiz Piaget Vollzeit

    Reference Code: 86805**PRODUCT MANAGER - CDD (6 MONTHS)**: - Geneva, GE, CH- Fixed TermSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high...