Change Manager, Performance

vor 1 Woche

Geneve, Schweiz Gavi, the Vaccine Alliance Secretariat Vollzeit

**THE ROLE**

The newly created Performance and Transformation team supports the Gavi leadership and Board in putting the key organisational enablers in place to accelerate the roll-out of Gavi 5.1. Acting as the Gavi Enterprise PMO, this includes (i) strengthening the corporate performance management process in the Gavi Secretariat to ensure Gavi’s leadership steers the organisation towards results; (ii) building a prioritised pipeline of transformative operational excellence initiatives with a compelling business case and providing portfolio level oversight of these initiatives; and (iii) in partnership with the business, managing a set of high impact initiatives with a focus on cultural change (e.g. health of the Alliance partnership, engaged and motivated workforce) and simplification of corporate structures and processes (e.g., workforce planning).
The Change Manager, Performance & Transformation will enable the ambitious transformation agenda by supporting the creation and implementation of a holistic change management strategy and approach. They will work with the Head, Performance and Transformation, Gavi’s Internal Communications Manager, as well as other leaders of Gavi’s operational excellence agenda, such as in HR, as a thought partner on change management actions and implementation. They will contribute to the development and implementation of concrete approaches and plans and create, under the guidance of a Senior Change Manager and the Gavi communications team, contents and communications for staff and other stakeholder engagement, ensuring that Gavi’s transformation journey is understood and owned among the key stakeholders within the organisation.

Main Duties/Responsibilities
- The Change Manager, Performance & Transformation will be instrumental in creating a culture of operational excellence in the Gavi Secretariat by working with individual initiative teams in executing concrete change management strategies tailored to team needs, supporting staff engagement on the drivers and goals of operational excellence, spreading information on approaches and needs, celebrating successes and ensuring effective two-way communication on the initiatives. Under the guidance of Gavi communication team, they will develop approaches and contents for a holistic set of change management channels and actions tailored to the needs of the Secretariat and Alliance and building on the existing experience and expertise.
Concrete activities will include:

- As part of the Performance and Transformation team and working with Gavi communications team, contribute to the development of a holistic change management strategy and approach for the operational excellence agenda based on a deep understanding of the individual initiatives and overarching goals, knowledge of industry best practice as well as Gavi-internal knowledge & experience;
- As part of initiative project teams, support the reflection of change management principles and actions in initiative plans and concrete change management actions the team takes;
- Support the translation of the overarching and initiative-specific change management strategies and approaches into a concrete plan and its implementation;
- Develop concrete contents for change management activities, such as engaging materials for staff meetings on operational excellence overall and individual initiatives, regular information sharing (physical and online, including in Gavi’s intranet) such as videos, testimonials and other innovative formats that spread information and create excitement for operational excellence;
- Support the Senior Change Manager in the management of a Gavi-internal operational excellence “excellerators” network designed to facilitate information sharing and organization-wide dialogue on operational excellence (e.g., with scheduling, correspondence, materials for the “excellerators”);
- Use formats for effective two-way communication and tools to monitor staff sentiment during the operational excellence journey, as well as assist in developing responses to findings (e.g., analysing the results of pulse surveys, having discussions with individual staff involved in the initiatives on opportunities for improvements);
- Collaborate seamlessly with Gavi communications colleagues and liaise with Gavi’s external agencies (e.g., creative agencies) as required to create a holistic strategy, plan and materials;
- Develop and implement formats to upskill the wider Gavi organisation on change management.

**Note: The essential functions listed in this section are not exhaustive of the job responsibilities; other duties may be assigned consistently with the department needs.**

Work Experience
- Minimum 5 years of professional experience in the field of organisational transformation, change management, internal communications required;
- Thereof at least two years in a top tier communications or advocacy firm, or senior communications/change management role in

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