Client Success Manager B2B

vor 3 Wochen

Zurich, Schweiz Zattoo Vollzeit

**YOUR FUTURE, ON DEMAND**

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.

Back in 2005, we pioneered Europe's first TV streaming service. Today, we're the world's first certified climate neutral TV streaming provider. 3 million users across three countries. Over 230 colleagues of 47 nationalities. We're the grown-up start-up, helping to shape a better future since day one. That hasn't changed, even if the world has. We're friendly, international, inclusive - and our people say we're reliable and transparent, too. It's why they trust us and believe in what we do.

**THE ROLE**

Zattoo is a leading player in the TV-As-A-Service market, servicing several million TV users and dozens of B2B customers across Europe on numerous platforms.

As we focus on growing our TV Platform client base, we are seeking an Account Manager (f/m/x) to further look after and support our existing German and international B2B customers throughout their contractual lifetime.

As a member of a highly motivated and very committed TV Platform Client Success Management Team, you will be the first point of contact for all TV and contract related questions of selected B2B customers. By building a sustainable and strong relationship with them, you will position yourself as a strategic partner and trustworthy consultant. You will accompany all contract related topics and be the go-to person for other internal stakeholders.

**YOUR FUTURE, ON DEMAND**

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.

Back in 2005, we pioneered Europe's first TV streaming service. Today, we're the world's first certified climate neutral TV streaming provider. 3 million users across three countries. Over 230 colleagues of 47 nationalities. We're the grown-up start-up, helping to shape a better future since day one. That hasn't changed, even if the world has. We're friendly, international, inclusive - and our people say we're reliable and transparent, too. It's why they trust us and believe in what we do.

**WHAT YOU'LL DO**
- Strengthen and maintain strong professional relationships to the B2B customers and position yourself as the first point of contact for all service related topics.
- Proactively offer additional features, functions and content to the customers to facilitate up-selling during the contract period.
- Communicate app updates and the development of new features for the customers.
- Filter new customer product requirements into the organization and support their implementation.
- Interface and collaborate with many internal stakeholders such as Engineering, Portfolio Management, Project Management, Content, Support, Finance, Sales, etc.
- Own monthly reporting for customers and prepare and oversee the billing processes in coordination with the Zattoo finance team.

**WHAT YOU'LL BRING**
- Preferably 3+ years of experience in client relationship management within the Internet, IT, telecommunications or media sector.
- Ability to quickly establish credibility and strong working relationships with customers.
- Excellent client-facing communication and presentation skills.
- Strong interest in latest trends in video distribution technology and in the ongoing transformation of the TV and video consumption experience.
- Desire to understand the technical side of Zattoo's TV Platform business including technical requirements and the possibilities of Zattoo's existing technology and platform.
- High energy and self-motivation with willingness to independently come up with ideas, make action plans and implement them.
- Team player mindset to collaborate with other colleagues.
- Excellent written **German** AND **English** skills. Additional language skills (e.g. in French and/or Italian) are a plus.

**The Location**

The location is Zattoo's Office in Zurich, Switzerland. Some travel to key customers (mainly in Switzerland and Germany) will be required.

**WHY JOIN US?**

At Zattoo, you're always on firm ground with real freedom to explore. You'll have the support and opportunity you need to go far, while you're helping us create a sustainable and entertainment-filled future for all.

**WHAT WE OFFER YOU**
- **Reward**: strong market competitive salary
- **Recharge**: 30 days vacation plus public holidays
- **Regulate**: trust based flexible working hours and the option for remote working 8 weeks per year

**Plus**:

- **We're **sharing**:Free access to the best streaming experience on the market
- **We're developing**:your own development budget, German classes and Zattoo all-company hack days
- **We're inclusive: '**Zattooies' are a fun, engaged, and diverse team made up of 44 nationalitie

  • Client Success Manager

    vor 2 Wochen

    CH - Zurich, CH (CH) DXC Technology Switzerland GmbH Vollzeit

    Job Description:DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70...

  • Customer Success Manager

    vor 1 Woche

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...

  • Customer Success Manager

    vor 1 Woche

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...

  • Relationship Manager B2B

    vor 2 Wochen

    Zurich, Schweiz professional.ch Vollzeit

    **Liebst du engen Kundenkontakt?** Im Success Team sorgen wir dafür, dass alle unsere B2B -Kunden mit ihren FELFEL und Gavetti Services zufrieden und glücklich sind! *** **DEIN IMPACT**: Wir melden uns zurück mit einer freien Stelle im Corporate Parnerships Team bei FELFEL: Wir wachsen sehr schnell, so dass wir jeden Monat neue Talente einstellen...

  • Customer Success Manager

    Vor 6 Tagen

    Zurich, Schweiz SalesPlaybook AG Vollzeit

    We will only be successful if our customers are receiving massive value from working with us, predictably, on a continuous basis, at scale. As Customer Success Manager at SalesPlaybook, your mission is to ensure that our customers will trust and rely on you to help them achieve their goals. You will build great relationships, have inspiring conversations...

  • Junior Customer Success Manager

    vor 1 Woche

    Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...

  • Client Success Manager

    Vor 6 Tagen

    Zurich, Schweiz beaconsmind Vollzeit

    Do you enjoy supporting prestigious clients, developing solutions and helping establish a team in a dynamic work environment? Apply now!

  • Account Manager

    vor 3 Wochen

    Zurich, Schweiz Eqip AG Vollzeit

    The role of the Account / Project Manager is to take ownership for the successful execution of SaaS clients and projects, and for building the relationship with your clients. This includes developing a complete understanding of the scope in collaboration with the client, planning all project activities, and coordinating internal and client efforts. The...

  • Customer Success

    vor 2 Wochen

    Zurich, Schweiz Taskbase Vollzeit

    Do you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...

  • Hospitality & B2B Business Development Manager

    Vor 7 Tagen

    Zurich, Schweiz Hästens Vollzeit

    **Hospitality & B2B Business Development Manager** Do you dream of changing peoples’ lives through extraordinary sleep? At Hästens, we strive for a world where people sleep well - one that’s more joyful, peaceful and loving. Every day since 1852, we continue to hone our world-class craft in our factory in Köping, Sweden. Join our tribe of...

  • Client Success Manager

    Vor 7 Tagen

    Zurich, Schweiz Risk Management Solutions (RMS) Vollzeit

    RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. RMS models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from...

  • Sales Manager Elektromobilität B2B

    Vor 7 Tagen

    Zurich, Schweiz Juice Technology AG Vollzeit

    **Als Ergänzung zum Team suchen wir dich als** **SALES MANAGER B2B** **ELEKTROMOBILITÄT**: (m/w/d | 100 %) DEINE AUFGABEN - Proaktive Neukundenakquise und Aufbau von neuen Geschäftsbeziehungen- Identifikation, Entwicklung und Akquisition von neuen Märkten und Kunden in der DACH Region im B2B Bereich- Eigenständige Generierung von Leads und Aufbau...

  • Customer Success Manager

    vor 3 Wochen

    Zurich, Schweiz Locatee AG Vollzeit

    Locatee is on the lookout for a new Customer Success Manager to join our expanding team in Zurich. With your passion for innovative products and tech solutions, it will be your mission to drive product adoption and user engagement. You represent the ‘voice of the customer’, you bring value to every conversation creating maximum impact and our customers...

  • Sales & Client Success Internship 100%

    vor 1 Woche

    Zurich, Schweiz Swibeco SA Vollzeit

    **Über Swibeco** **Swibeco ist die digitale Benefits-Plattform, die Einkaufsvorteile, Belohnungen und steuerfreie Lohnnebenleistungen für Mitarbeitende aus einer Hand anbietet.** Wir bieten unseren Firmenkunden 2 Hauptlösungen an: - Plattform für Vorteile und Rabatte - zur Steigerung der Kaufkraft der Mitarbeiter. - Swibeco Lunch Card - eine...

  • Customer Success Manager Amea

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Success Manager Amea

    Vor 7 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Partner Success Manager

    Vor 6 Tagen

    Zurich, Schweiz Yokoy Vollzeit

    **Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...

  • Client Account Manager

    vor 2 Wochen

    Zurich, Schweiz Convera Vollzeit

    **Client Account Manager - Zurich, Switzerland** Are you excited about an opportunity to interact and manage a portfolio of clients offering them advice and support on managing risk in diverse Foreign Exchange (FX) markets? How about working for a global company where you can offer business-to-business client’s opportunities to save money whilst helping...

  • Customer Success Account Manager

    Vor 4 Tagen

    Zurich, Schweiz FNZ Vollzeit

    Workplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...

  • Success Manager, Global Strategic Accounts

    Vor 6 Tagen

    Zurich, Schweiz Sprinklr Vollzeit

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...