Client Success Manager
Vor 2 Tagen
RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. RMS models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemic.
**JOB DESCRIPTION**
**Essential Job Functions**
- Act as a strong client advocate, while maintaining business priorities
- Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans
- Collaborate with sales team on execution of account strategies
- Support account renewal and cancellation mitigation activities
- Proactively identify and improve upon areas of client dissatisfaction
- Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets RMS standards
- Support event response outreach and on-going support
- Support change management activities for updated product and model releases
- Manage Client onboarding and training of new products and services
- Provide ongoing technical expertise & assistance
- Work both independently and with a team
**Travel**
- Moderate travel may be required
**Minimum Qualifications**
- Bachelor’s degree in any discipline with a strong academic track record
- Minimum 2 years of experience in insurance, software service, analytics or related fields
- Exceptional written and verbal communication skills
- Strong presentation skills
- Strong networking and influencing skills
- Solid organizational skills and ability to work under pressure
- Ability to coordinate across different teams, working effectively in a team and as an individual
- Fluency in English (written and spoken) is a must
About RMS
There is a 1% chance an earthquake will cause $50 billion of insured loss within the next 12 months and a 5% chance that a hurricane will cause $60 billion of insured losses next year. At RMS, we turn risks into real numbers. How? By building simulation models that allow insurers and investors to understand and manage their global risks-from hurricanes, quakes, and wildfires, to cyberattacks, terror attacks, and pandemics. Why? We want to build a more resilient world, and we are on a mission to help make every risk known.
Insurers, reinsurers, investors, financial institutions, governments, and NGOs trust RMS solutions to better understand and manage catastrophe risks. RMS was founded in 1989 by Stanford scientists who created our first model for California Earthquake. Today, RMS has some 1,300 employees across 13 offices in the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, and over 1,000 products and models now covering six continents.
How we understand and manage risk affects everyone and our passion is nothing less than creating a more resilient world through a better understanding of catastrophic events. Join our team of leading scientists, developers, industry experts, and world-class professionals. Together, RMSers make a difference on a truly global scale.
RMS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.
To all recruitment agencies: RMS does not accept unsolicited agency resumes and will not be responsible for the payment of placement fees related to unsolicited resumes submitted to open positions, job aliases, or to our employees.
-
Customer Success Manager
Vor 4 Tagen
Zurich, Schweiz Legartis Technology AG Vollzeit**The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...
-
Customer Success Manager
Vor 4 Tagen
Zurich, Schweiz Legartis Technology AG Vollzeit**Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...
-
Client Success Manager
vor 22 Stunden
Zurich, Schweiz beaconsmind VollzeitDo you enjoy supporting prestigious clients, developing solutions and helping establish a team in a dynamic work environment? Apply now!
-
Sales & Client Success Internship 100%
Vor 3 Tagen
Zurich, Schweiz Swibeco SA Vollzeit**Über Swibeco** **Swibeco ist die digitale Benefits-Plattform, die Einkaufsvorteile, Belohnungen und steuerfreie Lohnnebenleistungen für Mitarbeitende aus einer Hand anbietet.** Wir bieten unseren Firmenkunden 2 Hauptlösungen an: - Plattform für Vorteile und Rabatte - zur Steigerung der Kaufkraft der Mitarbeiter. - Swibeco Lunch Card - eine...
-
Customer Success Manager Amea
vor 1 Woche
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Success Manager Amea
Vor 2 Tagen
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Partner Success Manager
vor 23 Stunden
Zurich, Schweiz Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
Junior Customer Success Manager
Vor 3 Tagen
Zurich, Schweiz Beekeeper VollzeitWe are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...
-
Client Account Manager
vor 1 Woche
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 261702BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you have a "can do" mentality and want to be part of a growth story and create impact? Do you want to proactively go the extra mile with us to help our entrepreneurial...
-
Client Account Manager
vor 22 Stunden
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 260409BR **City** - Zürich **Job Type** - Full Time **Your role** Do you want to proactively go the extra mile with us to help clients? Do you want to be part of a high performing team? - We are looking for someone like that to: - support...
-
Client Account Manager
vor 1 Woche
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 260184BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you want to proactively go the extra mile with us to help clients? Do you want to be part of a high performing team? - We are looking for someone like that to: - support...
-
Client Account Manager
Vor 2 Tagen
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 263811BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you look for a new challenge within the dynamic and fast paced Wealth Management environment? Do you want to be part of a high performing team? Do you want to...
-
Regional Sales Manager, Dach
Vor 5 Tagen
Zurich, Schweiz Radware Bot Manager VollzeitRegional Sales Manager, DACH - Switzerland - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share...
-
Client Account Manager
Vor 3 Tagen
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 258612BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you looking for a challenge within the dynamic and fast paced Wealth Management environment? - Do you have a "can do" mentality and want to be part of our growth story...
-
Praktikant Sales
vor 1 Woche
Zurich, Schweiz Swibeco SA Vollzeit**Über uns** **Swibeco ist die einzige Schweizer Benefits-Plattform, die Einkaufsvorteile, Belohnungen und steuerfreie Lohnnebenleistungen für Mitarbeitenden aus einer Hand anbietet. So helfen wir Unternehmen die Mitarbeiterzufriedenheit und Bindung zu fördern**.** Seit 2015 bieten wir Mitarbeitenden verschiedenster Unternehmen und Branchen: - eine...
-
Product Manager be a Client
vor 1 Woche
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Digital, Process, project and program management - Personal & Corporate Banking **Job Reference #** - 267155BR **City** - Zürich **Job Type** - Full Time, Part Time **Your role** - We're looking for Product Manager in the Client Data & Client Service Activity area to: - build-out Client Data Processes and use-cases in the...
-
Customer Success Account Manager
Vor 3 Tagen
Zurich, Schweiz Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Client Account Manager
Vor 6 Tagen
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Client advisory / Relationship management - Global Wealth Management **Job Reference #** - 262958BR **City** - Zürich **Job Type** - Temporary / Contract **Your role** - Are you a people person? Do you know how to stay calm under pressure? Are you a strategic, solution-oriented thinker and problem solver? We are looking for...
-
Customer Success Manager
Vor 4 Tagen
Zurich, Schweiz Accellion Vollzeit**Position** This job is with totemo solutions ltd which is now part of Kiteworks. Kiteworks is a software company with a very dynamic culture. We’re looking for driven, resourceful and proactive thinkers to solve complex customer challenges. The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing...
-
Client Account Manager
Vor 4 Tagen
Zurich, Schweiz UBS VollzeitSwitzerland - Zürich - Management and Business Support - Global Wealth Management **Job Reference #** - 257477BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you look for a new challenge within the dynamic and fast paced Wealth Management environment? - Do you have a "can do" mentality and want to be part of our growth story and create...
