Service Order Processing Clerk
Vor 2 Tagen
**Service Order Processing Clerk (80-100%)**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Service Order Processing Clerk, you will act as the first point of contact for customers and business partners, making you responsible for providing internal and external customer support. You will support the service team with your customer service skills in answering customer inquiries and thereby contribute to increasing customer satisfaction.
**Your responsibilities**:
- Processing of customer orders via IT tools (cSCOT, SAP, SalesForce, DIB, Innosoft,etc.) incl. deadline management and billing
- Support of Sales in all aspects of professional sales (shipping, correspondence, etc.)
- Creation of technical standard documentation according to customer specifications (drawings, data sheets, etc.)
- Master data maintenance in the ERPs (cSCOT, SAP, SFDC)
- Clarification and organization of logistics
- Clarification of VAT-relevant topics (correct mapping of VAT in the ERPs)
- Handling of possible complaints and creation of reports and statistics**Your background**:
- Completed commercial training with technical flair or completed technical training with commercial skills
- Basic customer service skills and experience
- Agile and proactive approach, with a proven ability to take ownership of customer issues
- Strong knowledge of common IT tools (SAP, SalesForce, cSCOT).
- Open-mindedness towards new technologies (digital solutions)
- A team player with a solution-oriented approach and very good written and verbal communication skills
- High customer orientation and flexibility
- Fluent in German and English, knowledge of French an advantage
**Benefits**:
- Canteen
- Childcare
- Flexible work practices
**More about us**:
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