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Communications Manager CRM

vor 4 Wochen


Basel, Schweiz Manor AG Vollzeit

**Deine Verantwortung**
- Du übernimmst die Bearbeitung aller Store-Anfragen per E-Mail, Messenger oder Telefon
- Du betreust und aktualisierst fortlaufend den FAQ Bereich für CRM Themen
- Du erstellst die monatlichen Incentive Reports, organisierst Workshops/Schulungen und erstellst CRM e-Learnings
- Du koordinierst den Prozess zu Verbesserungsvorschlägen und stellst das Weiterleiten von Beschwerden aus den Stores an die zuständige Stelle sicher
- Du unterstützt das Team bei spannenden Projekten
- Du bist im regelmässigen Austausch mit den Stores zur frühzeitigen Erkennung von Problemen rund um die Manor Karte
- Du agierst als Schnittstelle zwischen internen Abteilungen und externen Partnern

**Dein Profil**
- Du bist aktuell im Studium oder verfügst über Berufserfahrung in einer ähnlichen Position
- Du bist versiert im Umgang mit MS Office und MS Teams
- Du bist eine offene sowie teamfähige Persönlichkeit, und bringst erste Erfahrungen im Projektmanagement mit
- Du verfügst über eine hohe Kommunikationsfähigkeit, bist motiviert und flexibel im Umgang mit verschiedenen Fachbereichen
- Du behältst durch deine strukturierte und selbständige Arbeitsweise auch in hektischen Zeiten den Überblick und setzt die Prioritäten richtig
- Du sprichst fliessend Deutsch, sichere Sprachkenntnisse in Französisch und Englisch sind ein Plus

**Unser Angebot**
- Personalrabatte von 10 bis 25% auf alle Produktgruppen, inkl. Manora Restaurants und Food Märkte
- Aus
- und Weiterbildungsprogramme für alle Stufen und Funktionen
- 5 bis 7 Wochen Ferien
- 3 Wochen bezahlter Vaterschaftsurlaub
- Bogenkarriere für einen sanften Übergang in den dritten Lebensabschnitt
- Kostenlose, externe Mitarbeiterberatung zu betrieblichen und persönlichen Themen

**SPECIAL EVERYDAY - Tag für Tag besonders**

**Interessiert?**
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**Dein Kontakt**
Göksel Akkök
HR Recruiter