Customer Retention
vor 16 Stunden
**About Worldline**:
Worldline’s corporate purpose (“raison d’être”) is to design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. Worldline makes them environmentally friendly, widely accessible, and supports social transformation.
What your job will be:
- Bring your ideas as well as expertise and knowledge in churn management to the various teams by creating the awareness of the potential of an excellent retention plan & management
- Gain insights on our customer base’s development in order to track volume and reasons of customer churn while in connection to it creating and running a constant reporting
- Design and deliver tools, dashboards, build & automate reports to optimize business steering
- Identify actions and measures to launch prevention campaigns and performance improvements (save rate, contact rate, promotions)
- Steer retention & prevention campaigns and activities across our biggest customer segments, on all product lines and services. Manage and improve churn forecasting and budgeting
- Work closely with senior management of Merchant Services Switzerland (Customer Service, Sales, Marketing, Product Managements) to set our strategy and drive key business initiatives
What your qualifications shall be:
- Minimum 4 years professional experience in a customer marketing role with exposure customer service and/or finance controlling
- Business studies (bachelor’s/master’s degree) or comparable qualification
- Excellent skills in analysing and reporting data as well as creating action plans thereof
- Self-starter with entrepreneurial mindset to initiate ideas, solve problems and a healthy dose of persistence. Motivation to make a difference and challenge the status quo and our organisation
- Strategic and analytical thinking and planning, team player with hands-on mentality
- Excellent skills in presenting and leading project teams and contributors
- Excellent interpersonal skills and demonstrated ability to report and persuade different levels, including senior management
- Fluent in English or German with good knowledge of the other language. Any additional language is an asset (F/I)
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all people from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.
**Job Segment**:Manager, Marketing Manager, Management, Marketing
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