Customer Service Manager
Vor 2 Tagen
**Our Company**
CORDEN PHARMA is a leading full-service contract development and manufacturing organization (CDMO) of active pharmaceutical ingredients (APIs), excipients and pharmaceuticals drug product (DP) and packaging capabilities with > 2’600 employees across the world. Our services enable pharmaceutical and biotech companies to manufacture medicines with the ultimate goal of improving people’s life.
Our network in Europe and the US offers flexible and specialized solutions across five technology platforms: Peptides, Lipids & Carbohydrates; Injectables; Highly Potent & Oncology; and Small Molecules. We strive for excellence in supporting this network and are committed to provide the highest quality products for the well-being of patients.
CordenPharma Fribourg is an expert manufacturer of solid oral dosage forms and non-sterile liquid drug products, offering a full range of services from pharmaceutical development for phase I-III and commercial scale manufacturing, to packaging and pharma-logistics for a global market.
As a former Vifor Pharma operations site, CordenPharma Fribourg brings over 56 years of experience to CordenPharma’s full-service CDMO platform. The site is inspected by Swissmedic, FDA, ANVISA and the Russian Authorities.
To strengthen our team in Villars-sur-Glâne we are looking as soon as possible for a
Customer Service Manager
**Function description**
We are looking for a motivated and enthusiastic professional for our PMO & Customer service Team in Villars-sur-Glâne on a permanent basis at Corden Pharma. You are passionate about the pharma industry and could already collect a certain work experience in it? You have Solid operational management skills and are passionate about customer service? Then you we are looking for you as:
**Main activities**Ensure end to end ordering management execution (products, projects & services)
- Ensure Sales budget follow up and execution.
- Update and maintain monthly forecast with customer
- Maintain, analyze & improve Customer Service and assigned supply chain KPI
- Be Key User / Subject Matter expert for SAP SD and IM/MM (Sales and Inventory Management)
- Be the customer voice in internal coordination meeting with Supply Chain / Quality / Production
**Desired Skills and Experience**Bachelor’s degree in industrial distribution, Supply Chain, Business, Economics, Engineering or a related field
- At least 5 years in a customer facing position
- Able to communicate confidently in French and English
- High proficiency with the ERP SAP and Microsoft office tools
- Solid operational management skills
- Experience in Pharmaceutical, Cosmetics or Food industry an asset
- Assertive, Creative and open-minded personality
- Ability to communicate and integrate well across organizational functions and units internally and externally
- Team Spirit
You are an assertive, conscientiously working, and well-organized personality with a strong analytical mind-set and quality-oriented attitude. Thanks to your good communication skills, you interact easily with other departments. You are able to do your tasks autonomously with mínimal supervision and you are willing to develop yourself as a leader to guide and coach people.
**What we offer**
We offer a permanent contract, a competitive salary package and varied and motivating responsibilities.
**About Us**:
-
Manager Customer Service
Vor 2 Tagen
Basel, Schweiz Arxada VollzeitManager Customer Service Basel - Switzerland Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more...
-
Digital Customer Service Manager
Vor 6 Tagen
Basel, Schweiz MCH VollzeitJob ID 534 **Your responsibilities**: - Be the escalation point for customer issues. - Support the Digital Sales team with feedback and insights on customer experience. - Support community managers to improve conversion and subscription rates. - Manage inbound flow and settings across the main markets. - Fulfill reporting requirements on service's...
-
Customer Service Manager
vor 1 Woche
Basel, Schweiz professional.ch Vollzeit**Customer Service Manager **:Arbeitsort Basel Pensum 80-100% Arbeitsbeginn sofort oder nach Vereinbarung Zur Verstärkung unseres Mandats in der Bankenbranche ***suchen wir für das Key Account Management Team in Basel per sofort oder nach Vereinbarung eine engagierte und belastbare Persönlichkeit als Customer Service ManagerIn mit ausgeprägter...
-
Customer Service
vor 1 Woche
Basel, Schweiz Richemont VollzeitCode de référence: 63375 **Customer Service & Administration Manager**: Richemont Neuchâtel, NE, CH Permanent Richemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de...
-
Customer Service Representative Switzerland
Vor 3 Tagen
Basel, Schweiz Novartis Vollzeit**AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...
-
Customer Services Team Leader
Vor 5 Tagen
Basel, Schweiz Hawker Pacific VollzeitSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Manager, Customer Care Eu
Vor 6 Tagen
Basel, Schweiz 1WorldSync VollzeitAre you a highly successful customer care professional with a passion for excellence? Do you have experience leading and transforming a customer care team within a SaaS company? Good news! 1WorldSync is looking for a **Customer Care Manager, EU** to join our team managing from our Portugal, Germany or Swiss office. 1WorldSync is the industry leader in...
-
Customer Service Assistant
vor 1 Woche
Basel, Schweiz Thermo Fisher Scientific VollzeitCustomers globally rely on our extensive range of products and services— from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...
-
Customer Services Excellence Flight Support
Vor 5 Tagen
Basel, Schweiz Jet Aviation AG VollzeitYou are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...
-
Basel, Schweiz TN Switzerland VollzeitClient:LHHLocation:Switzerland (Hybrid work model)Job Category:Customer ServiceJob Reference:e9e2a20d45c4Job Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:Position: Account Services Manager – Customer Success, CTM & LDThe Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily...
-
Service Manager
vor 1 Tag
Basel, Schweiz LiveTiles VollzeitLiveTiles is an Australian owned, fast growing Employee Experience (EX) company, headquartered in Melbourne, with teams across the US, APAC, and EMEA regions. We believe that the world is a better place when humans are free to do their best work. We create and deliver EX technology for companies of all sizes to connect their employees to everything they...
-
Customer Services Excellence Flight Support
Vor 5 Tagen
Basel, Schweiz Hawker Pacific VollzeitSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Customer Service Director
Vor 5 Tagen
Basel, Schweiz Officine Panerai VollzeitReference Code: 98731**Customer Service Director (H/F/X)**: - Neuchatel, NE, CH- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only...
-
Customer Service Administrator
Vor 4 Tagen
Basel, Schweiz Arxada VollzeitArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...
-
Customer Service Administrator
Vor 5 Tagen
Basel, Schweiz Lonza Vollzeit**Arxada **is a pioneering leader with a powerful legacy**:O **ver 120 years **of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about...
-
Dtc Customer Service Lead, Europe
vor 2 Wochen
Basel, Schweiz On AG VollzeitAt a Glance: As an On Customer Service Lead with a focus on E-Commerce (DTC), your number one job is to ensure On’s customers are happy! Part of your goal is to help us become the best sports company in the industry. With your experience in a DTC customer focused environment, you will bring the necessary expertise of working with accounts and retail...
-
Customer Service Agent
vor 1 Woche
Basel, Schweiz Brenntag Vollzeit**Customer Service Agent**: Our team in **Basel** currently has an opening for a **Customer Service Agent** > **YOUR ROLE & RESPONSIBILITIES**: - Verantwortung für die gesamte Auftragsabwicklung (Bestellannahme, Auftragsbestätigungen, Auslieferung, Transportaufträge, Terminkoordination) - Selbständige, eigenverantwortliche Planung und Bearbeitung von...
-
Project Manager
vor 6 Stunden
Basel, Schweiz Oper VollzeitAt Oper, we believe that getting a mortgage should take just a few clicks, from the comfort of your own home. Our team is working with lenders and brokers to redesign their mortgage processes to make this dream a reality. We have offices in Zürich and Antwerp (Belgium). To support our current growth in Europe, we are looking for a Project...
-
Customer Service Administrator
Vor 5 Tagen
Basel, Schweiz Arxada VollzeitSwitzerland, Visp **Arxada** is a pioneering leader with a powerful legacy**:O**ver 120 years **of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are...
-
Customer Service Agent
vor 1 Woche
Basel, Schweiz Brenntag Vollzeit**Customer Service Agent**: Our team in **Basel** currently has an opening for a **Customer Service Agent** **YOUR ROLE & RESPONSIBILITIES**: - Verantwortung für die gesamte Auftragsabwicklung (Bestellannahme, Auftragsbestätigungen, Auslieferung, Transportaufträge, Terminkoordination) - Selbständige, eigenverantwortliche Planung und Bearbeitung von...