Head of Customer Care 80
vor 2 Wochen
True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.
The Business Unit Robotics develops, produces and distributes pipetting robots for the automation of liquid handling processes for a wide range of customers from the pharmaceutical and food industry, all the way to cell and DNA research.
How you can make a difference:
We drive innovation to improve people's lives Work with us on the future of laboratory automation, as Head of Customer Care.- Overall responsibility for the development, performance and maintenance of the customer service and care activities of the Business Unit Robotics- Direct and manage all the customer activities including Technical Support, Field Service, Service Documentation, Service Training, Repair and Order Processing. This department consists of approx. 40 employees- Thought leadership of the team including coaching and development- Act as ambassador between the headquarter and the regional subsidiaries (EU and Asia)- Develop the technical and product service business, from strategy to execution- Develop relationship and assistance between customer service, care department and other Robotics departments including Operations, R&D, QM, Marketing, and the sales and service subsidiaries- Collaborate with product management to support the development of new digital service products and service business models, and the creation of marketing material- Improve profitability and growth in accordance with the Business Unit Robotics Strategy
Learn more about our liquid handling systems here:
That’s what you bring along:
- At least 5 years’ experience in an international service and support management position, preferably in the laboratory equipment market- Master in natural sciences like biology, chemistry, or engineering disciplines- Good knowledge about the global laboratory instrumentation or similar market- Knowledge in global Life Sciences regulations such a IVD-R, FDA, and GxP- Experience in field service, service training and global support- Commercial training and several years of experience in the export/import sector is a plus- Strong leadership skills that help to lead and guide colleagues within the matrix organization with or without direct authority- Good sense of service business trends and digitalization-
- Language: German and English fluently, understanding Swiss German is a plus
Learn more about career opportunities at Hamilton at
jobs.hamilton.ch
with the following details:
Reference: JR-4110-fjb/Contact: Susanne Berndonner
-
Head of Warehouse
Vor 5 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitFirma / Business Unit:Hamilton Services AGAufgaben:Der Bereich Logistics Warehouse ist für Einlagerung, Lagerung, Kommissionierung und interner Transport für alle Hamilton Business Units am Standort in Bonaduz und Domat/Ems zuständig. Als Head of Warehouse bist Du für die personelle und operative Führung dieses Bereichs verantwortlich. Dazu gehört auch...
-
Medical Product Care Operations Lead 80-100%
vor 4 Wochen
Bonaduz, Schweiz Adecco VollzeitOur client is a prominent player in the medical technology sector, located in Bonaduz, Switzerland. They are renowned for their cutting-edge ventilator technology, dedicated to enhancing patient care globally. With a strong commitment to quality and innovation, they continually strive to push boundaries in medical device development. We are currently...
-
Head of Warehouse
vor 3 Wochen
Bonaduz, Schweiz Hamilton Company VollzeitFirma / Business Unit: Hamilton Services AG Aufgaben: Der Bereich Logistics Warehouse ist für Einlagerung, Lagerung, Kommissionierung und interner Transport für alle Hamilton Business Units am Standort in Bonaduz und Domat/Ems zuständig. Als Head of Warehouse bist Du für die personelle und operative Führung dieses Bereichs verantwortlich. Dazu gehört...
-
Head of Controlling
Vor 6 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitFirma / Business Unit:Hamilton Services AGAufgaben:- Verantwortlich für das operative und strategische Controlling für die verschiedenen Geschäftseinheiten der Hamilton Gruppe- Direkte Unterstützung des CFO und «Sparring-Partner» der Geschäftsleitung- Unterstützung des Managements bei der Entscheidungsfindung hinsichtlich Strategien und Zielen-...
-
Product Manager Robotics Oem
vor 2 Wochen
Bonaduz, Schweiz Hamilton Company VollzeitFirma / Business Unit: Hamilton Bonaduz AG / Robotics Aufgaben: - Responsibility for the entire life cycle of existing and new OEM solutions under IVDR (instruments, modules, consumables) - Support and consulting of OEM customers - Active participation in and coordination of product teams consisting of employees from the areas of Technical Support, Product...
-
Country Manager China
vor 2 Monaten
Bonaduz, Schweiz Hamilton Company VollzeitCompany / Business Unit: Hamilton Medical AG - more information **Responsibilities**: - Lead and support the Chinese Sales, Service, Application and Backoffice teams - Meet and exceed the sales plan for China whilst maintaining profit - Continuous monitoring of the achievement of targets - Supervision and monitoring of projects - Maintain and ensure team...
-
Product Manager Robotics Oem
Vor 6 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitFirma / Business Unit:Hamilton Bonaduz AG / RoboticsAufgaben: Responsibility for the entire life cycle of existing and new OEM solutions under IVDR (instruments, modules, consumables) Support and consulting of OEM customers Active participation in and coordination of product teams consisting of employees from the areas of Technical Support, Product & Process...
-
Country Manager China
Vor 6 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitCompany / Business Unit:Hamilton Medical AG- more informationResponsibilities: Lead and support the Chinese Sales, Service, Application and Backoffice teams Meet and exceed the sales plan for China whilst maintaining profit Continuous monitoring of the achievement of targets Supervision and monitoring of projects Maintain and ensure team does as well the...
-
Product Manager Regulated Markets 80
vor 4 Wochen
Bonaduz, Schweiz Hamilton Company VollzeitTrue to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors. The Business Unit Robotics develops, produces and distributes...
-
Product Manager Regulated Markets 80
Vor 6 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitTrue to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes...
-
Director of Operations 80
Vor 5 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitGetreu der Vision "We drive innovation to improve people's lives" liefern die Hamilton Unternehmen seit 1950 Lösungen für die Gesundheitsbranche. Wir sind ein innovativer Vorreiter was Beatmungsgeräte, das automatisierte Pipettieren und Lagern von Proben sowie die Entwicklung von Prozesssensoren anbelangt.Die Business Unit Operations produziert Teile für...
-
Team Leader International Product Communication
vor 4 Wochen
Bonaduz, Schweiz Hamilton Company VollzeitCompany / Business Unit: Hamilton Medical AG - more information **Responsibilities**: In this critical role, you and your team will be responsible for executing comprehensive marketing communication and market penetration initiatives for our state-of-the-art ventilators, innovative technologies, and essential consumables. You will work in a fast-paced and...
-
Head of Controlling
vor 4 Wochen
Bonaduz, Schweiz Hamilton Company VollzeitFirma / Business Unit: Hamilton Services AG Aufgaben: - Verantwortlich für das operative und strategische Controlling für die verschiedenen Geschäftseinheiten der Hamilton Gruppe- Direkte Unterstützung des CFO und «Sparring-Partner» der Geschäftsleitung- Unterstützung des Managements bei der Entscheidungsfindung hinsichtlich Strategien und Zielen-...
-
Product Communication Manager 80
Vor 6 Tagen
Bonaduz, Graubünden, Schweiz Hamilton Company VollzeitTrue to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.How you can make a difference:As a key member of our product...
-
Junior ICT Network Engineer 80
vor 3 Wochen
Bonaduz, Graubünden, Schweiz addexpert GmbH VollzeitICT NEtwork Engineer Unser Kunde ist ein internationaler Akteur im Bereich der Medizintechnik und bietet Labor Lösungen mit Spitzentechnologien für den Health Care Sektor an. Sie sind führend in ihrem Bereich, engagiert, vertrauenswürdig und Kunden- sowie Mitarbeiter orientiert. Für den weiteren Ausbau suchen wir für den Standort Bonaduz Dich als:...
-
Junior ICT Network Engineer 80
vor 2 Monaten
Bonaduz, Graubünden, Schweiz addexpert GmbH VollzeitICT NEtwork Engineer Unser Kunde ist ein internationaler Akteur im Bereich der Medizintechnik und bietet Labor Lösungen mit Spitzentechnologien für den Health Care Sektor an. Sie sind führend in ihrem Bereich, engagiert, vertrauenswürdig und Kunden- sowie Mitarbeiter orientiert. Für den weiteren Ausbau suchen wir für den Standort Bonaduz Dich als:...
-
Product Manager Regulated Markets 80
vor 4 Wochen
Bonaduz, Schweiz Hamilton VollzeitTrue to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes...
-
Product Manager Regulated Markets 80
vor 3 Wochen
Bonaduz, Schweiz Hamilton VollzeitTrue to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes...
-
Product Communication Manager 80
vor 2 Monaten
Bonaduz, Schweiz Hamilton Company VollzeitTrue to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors. How you can make a difference: As a key member of our product...
-
ICT Security Operations Engineer 80
vor 3 Wochen
Bonaduz, Graubünden, Schweiz addexpert GmbH VollzeitSecurity Operations Engineer Unser Kunde ist ein internationaler Akteur im Bereich der Medizintechnik und bietet Labor Lösungen mit Spitzentechnologien für den Health Care Sektor an. Sie sind führend in ihrem Bereich, engagiert, vertrauenswürdig und Kunden- sowie Mitarbeiter orientiert. Für den weiteren Ausbau suchen wir für den Standort Bonaduz Dich...
