Head of Costumer Service Management

vor 1 Tag


Zurich, Schweiz Bornhauser People's Management Vollzeit

Sie sind ein\*e erfahrene\*r Teamlead\*erin und Manager\*in und begeistern mit Ihren Teams Ihre Kunden im Bereich Operations und Service Desk mit einem ausgezeichneten Service. Mit Ihrer souveränen Art, Erfahrung und Ihrem Fachwissen entwickeln Sie Ihre Teams und die Prozesse gekonnt weiter und definieren die strategische Stossrichtung.

Unsere Kundin ist eine sehr erfolgreiche und stark wachsende Schweizer IT-Dienstleisterin mit über 600 Mitarbeitern aus dem Grossraum Zürich und Aargau. Die Firma wächst und baut ihre heutige starke Markstellung kontinuierlich aus. Sie bietet ihren Schweizer Cross-Industry-Kunden ganzheitliche IT-Services aus einer Hand und versteht sich als Partnerin auf Augenhöhe.

Ihre Aufgaben
- Management des Bereiches Service Desk & Operation Teams ( > 60 Mitarbeiter)
- Personalführung der 6 Teamleiter\*innen und einer Stabstelle
- Controlling und Steuerung der Key Performance Indicators (KPIs) mit regelmässigen Verbesserungs
- und Optimierungsvorschlägen
- Leidenschaft für Prozessentwicklung in Zusammenarbeit mit anderen Abteilungen
- Mitarbeit im Angebotsprozess, Konzeption und im Solution Design
- Bedarfsabklärung Ihrer Kunden und weiterleiten der Kundenanforderungen, um die strategische Weiterentwicklung Ihrer Organisation zu garantieren
- Kontinuierliche Entwicklung in der Domäne Customer Management Services

Ihr Profil
- Mehrjährige, erfolgreiche Teamführungs
- und Managementerfahrung über mind. 2 Stufen im IT-Umfeld
- Hoch
- oder Fachschulabschluss Bereich IT, BWL, Wirtschaftsinformatik oder vergleichbares
- Viel Drive, hohe Sozialkompetenz, Belastbarkeit, kreative Arbeitsmethodik mit hohem Qualitätsbewusstsein
- Souveränes Auftreten mit stilsicherem Deutsch und Englisch
- Kundenorientierung liegt Ihnen im Blut und Services sind Ihre Welt

**Benefits**:
Unsere Kundin verfügt über eine starke Marktpräsenz und eine über dem Marktdurchschnitt liegender Kunden
- und Mitarbeiterzufriedenheit. Darüber hinaus bietet sie:

- Anspruchsvolle Aufgabe und Rolle
- Motivierte Teams
- Starkes Management
- Attraktive Weiterbildungsprogramme inkl. Zertifizierungen
- Grosse Gestaltungs
- und Wirkungsmöglichkeiten
- Sehr interessantes Offering mit vielen Benefits, Vergünstigungen, flexible Arbeitszeiten/Arbeitsmodelle
- Erreichbare Ziele und gelebter Teamgeist

Wenn Sie mehr über dieses attraktive Angebot erfahren möchten, dann senden Sie uns Ihre Unterlagen, oder wenden Sie sich für erste Fragen direkt an Marc Meier / 031 318 40 40.



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