Customer Service Manager

Vor 4 Tagen


Basel, Schweiz Straumann Group Vollzeit

**##WeChangeDentistry**
Werden Sie ein Teil davon.

Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin. Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu kompromissloser Qualität, um Zahnmedizinern und Patienten weltweit bestmögliche Lösungen zu bieten. Als Pionier & Marktführer in der dentalen Implantologie haben wir unser Produktportfolio in den letzten Jahren konsequent ausgebaut. Heute sind wir in allen Bereichen der ästhetischen Zahnmedizin tätig: von der Zahnerhaltung, Regeneration, Restauration, Kieferorthopädie mit transparenten Alignerschienen bis hin zum Zahnverlust.

Sie möchten beruflich neue Wege gehen und wollen in einem modernen und dynamischen Unternehmen arbeiten? Dann sind Sie bei uns richtig

Für unseren Customer Service suchen wir eine/n kundenorientierte/n Leiter/in. In einer Drehscheibenfunktion führen und entwickeln Sie das Customer Service Team, stellen die internen Prozesse sicher und unterstützen die Kollegen*Innen im Front
- und Backoffice.

**Ihre Aufgaben**
- Personelle und administrative Führung des Customer Service Teams Schweiz
- Sicherstellung der nötigen Ressourcen und Weiterentwicklung des Teams
- Zielvorgaben und Monitoring verschiedener KPIs
- Mitwirkung an der Erreichung der gesetzten Umsatzziele
- Sicherstellung und Optimierung der Prozesse
- Koordination und Umsetzung von Projekten
- Erstellung von Kundenverträgen
- und Vereinbarungen
- Erfassung und Pflege von Rabatten in SAP R/3
- Unterstützung des Teams im Tagesgeschäft
- Key User Funktion SAP und SAP/CRM

**Ihr Profil**
- Ausbildung im kaufmännischen Bereich
- Mindestens 5 Jahre Berufserfahrung in einer ähnlichen Funktion
- Sehr gute Kenntnisse in MS Office
- SAP R/3 Kenntnisse
- Verhandlungssicher in Wort und Schrift auf Deutsch und Französisch erforderlich. Sehr gut in Wort und Schrift in Englisch. Italienisch von Vorteil
- Organisationstalent, behält auch in hektischen Momenten einen kühlen Kopf und die Übersicht
- Teamplayer und hohe Fähigkeit zur Selbstorganisation, Flexibilität und Proaktivität

**Ihre Benefits**:
Es erwartet Sie eine vielseitige und verantwortungsvolle Herausforderung in einem innovativen und dynamischen Unternehmen mit modernem Arbeitsumfeld. Vertrauen, Fairness und Professionalität liegen uns am Herzen. Wir bieten flexible Arbeitszeiten, attraktive Vertragsbedingungen und die Arbeit in einem motivierten und vielseitigen Team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Switzerland : Basel

**Travel Percentage**:0 - 10%

**Requisition ID**:16235


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