Sr. Digital Customer Engagement Manager

vor 4 Wochen

Basel, Schweiz Straumann Group Vollzeit

**The Role**

**Tasks**
- Build business concepts focused on customer centricity and business operational sustainability that are aligned and agreed across all stakeholders and a clear and precise guideline for all technology teams and partners.
- Anticipate reporting and analytical capabilities required to properly manage and develop the continuous evolution roadmaps in a customer centric, business prioritized manner and traduce these needs in effective implementation plans.
- Be an expert throughout the entire customer data value chain, ranging from registration, authentication, profile management, subscription, and consent management.
- Support technology implementation within an Agile framework, as a key member of the Product Management team composed of a Business Application Owner and a Technical Application Owner
- Specific to the areas of Identity and Access Management:

- Plan, build and execute integrated digital projects that enable state of the art capabilities s and implement optimal user journeys, enhancing user authentication and registration rates as enablers of lead generation.
- Enhance self-service capabilities for our customers, ensuring a highly enjoyable and adoptable experience that naturally drives customers away from offline channels, thus supporting digital transformation efforts.
- Advocate for the customer at all points, ensuring internal needs are weighed properly against customer impacts and satisfaction.
- Collaborate with business stakeholders across services and product organizations, acting as a service provider for their customer experience needs.
- Gather data, handle analytics, and make recommendations based on those results; have KPI’s defined and available as segmentation triggers and actionable insights.
- Support briefing sessions and competitive bid processes when external support is required and manage selected vendors to streamline the planning and implementation processes of projects.
- Be active part of a global service organization.
- Always seek opportunities for improvement and suggest innovation and efficiency gains.

**Profile**
- University degree, preferably in the areas of digital technologies, or an equivalent combination of education and work-related experience.
- Certified project management and Agile training (Scrum / Agile / PMI )
- Over 5 years’ experience in driving Identity and Access Management solutions implementation, including market launch and operationalization.
- Previous experience with customer facing digital processes definition and integration into operational processes.
- Deep understanding of customer data architectures and its assurance within operational flows and processes
- A passion for digital technology
- Customer-centric mindset
- Excellent organizational and communication skills
- Energetic, passionate, creative, straight forward and performance driven personality
- Proactive and accountable person with distinct interpersonal skills to cultivate a network of effective working relationships in an international matrix environment.
- Team oriented attitude, experienced in leading and coaching project teams.
- Able to achieve pragmatic results in a dynamic environment.
- The ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it.
- Used to live and work in a multicultural environment.
- High level of integrity and commitment
- Fluent in English (written and spoken), any other language is an advantage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Switzerland : Basel

**Travel Percentage**:0 - 20%

**Requisition ID**:11421

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