Customer Care Representative Fr

Vor 3 Tagen

Vernier, Schweiz Givaudan Vollzeit

Step into our world of creativity and joy

Customer Care Representative FR & EN
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Customer Care Representative FR & EN (m/w/d) - Your next role?**
- As a **Customer Care Representative (m/w/d)**, you will directly report to our **Customer Care Manager** and you will join our **Customer Care Department in Vernier**. You will be the central link between the customer, the operations and the sales team to ensure client's requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
- Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, provide value and are experienced at promoting relationships.

**In this exciting role you will**:

- Execute Customer Care strategy and follow global guidelines ;
- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant ;
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate ;
- Actively work with the customer care team on customer intimacy and delivering superior customer experience ;
- Day to day communication and collaboration with customers, operations, sales and GBS ;
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally ;
- When applicable determine corrective action with the help of the Support Office and Control Tower ;
- Prepare Debit and Credit notes, process quality notifications and Customer Returns ;
- Manage customer expectations and building strong relationships ;
- Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings ;
- Proactively ask for and act upon Customer feedback ;
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements ;
- Provide coverage and support accounts for other team members as necessary ;
- Identify the right communication method based on the sense of urgency and issue ;
- Knows how to diffuse a difficult situation and get resolution with the customers ;
- Follow the new Customer/product processes and contribute to improve New customer experience ;
- Participate to Customer visits and presentations when required ;

**You ?**
- Are you someone who wants to grow your world? Who excels being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us - and improve your world.

**Your success profile includes**:

- University Degree preferred ;
- 2 to 3 years of work experience in a similar position ;
- Fluent in French and English. Italian is an asset. Any other language is welcome ;
- Excel expertise and strong knowledge of SAP and associated processes ;
- Basic Inventory Management knowledge ;
- Understanding of Incoterms and Shipping Terminology ;
- Strong interpersonal skills and an excellent team spirit ;
- Demonstrated Customer Relationship Management ;

**Our Benefits**:

- Healthcare support
- Paid Time Off and family leave
- Retirement plan
- Sport and leisure clubs
- Company shop
- Staff restaurant

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
We also have a safe working environment, progressive working conditions and are certified as an equal pay employer.

**Remote working**:Hybrid

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