Customer Care Representative FR

vor 1 Woche

Vernier, Schweiz Givaudan Vollzeit

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative FR & EN (m/w/d) - Your next role?

As a Customer Care Representative (m/w/d), you will directly report to our Customer Care Manager and you will join our Customer Care Department in Vernier. You will be the central link between the customer, the operations and the sales team to ensure client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

In this exciting role you will:

  • Execute Customer Care strategy and follow global guidelines;
  • Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant;
  • Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate;
  • Actively work with the customer care team on customer intimacy and delivering superior customer experience;
  • Day to day communication and collaboration with customers, operations, sales and GBS;
  • Resolve requests for order changes, issues and handle customer complaints and inquiries internally and externally;
  • When applicable determine corrective action with the help of the Support Office and Control Tower;
  • Prepare Debit and Credit notes, process quality notifications and Customer Returns;
  • Manage customer expectations and build strong relationships;
  • Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings;
  • Proactively ask for and act upon Customer feedback;
  • Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements;
  • Provide coverage and support accounts for other team members as necessary;
  • Identify the right communication method based on the sense of urgency and issue;
  • Know how to diffuse a difficult situation and get resolution with the customers;
  • Follow the new Customer/product processes and contribute to improve New customer experience;
  • Participate in Customer visits and presentations when required;

Your success profile includes:

  • University Degree preferred;
  • 2 to 3 years of work experience in a similar position;
  • Fluent in French and English. Italian is an asset. Any other language is welcome;
  • Excel expertise and strong knowledge of SAP and associated processes;
  • Basic Inventory Management knowledge;
  • Understanding of Incoterms and Shipping Terminology;
  • Strong interpersonal skills and an excellent team spirit;
  • Demonstrated Customer Relationship Management;

Due to its activities, Givaudan is subject to the regulations of the OFAC (Office Fédéral de l'Aviation Civile). Please note that later in the recruitment process you will be asked to provide a criminal record.

Our Benefits:

  • Paid Time Off and family leave;
  • Sport and leisure clubs;
  • Company shop;
  • Staff restaurant;

Are you interested in this exciting challenge? We are looking forward to receiving your application Please make sure you enclose your CV, Cover Letter, Diplomas and Work Certificates.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Givaudan is committed to equal opportunities. Therefore, we welcome applications regardless of cultural and social background, gender, age, religion or sexual identity. We also have a safe working environment, progressive working conditions and are certified as an equal pay employer.

#J-18808-Ljbffr

  • Customer Care Representative Fr

    vor 2 Wochen

    Vernier, Schweiz Givaudan Vollzeit

    Step into our world of creativity and joy! Customer Care Representative FR & EN - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and...

  • Customer Care Representative

    Vor 5 Tagen

    Vernier, Schweiz Givaudan Vollzeit

    Image is pushed from Recruiting Marketing. No need to write/enter anything in this field. CustomerCare Front Office Representative Your next role ? You will be the central link between the customer, operations, sales team and Givaudan Budapestto ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationship with...

  • Transport Representative

    Vor 5 Tagen

    Vernier, Schweiz Givaudan Vollzeit

    Step into our world of creativity and joy! Transport Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much...

  • Customer Meeting Services Associate

    Vor 5 Tagen

    Vernier, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Client:LillyLocation:Job Category:Customer ServiceJob Reference:8a59c2edd1beJob Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:We’re looking for people who are determined to make life better for people around the world.One of Lilly's most important corporate objectives is to improve patient...

  • Customer Care Support Fr-all Et Ang

    vor 2 Wochen

    Vernier, Schweiz Multi Personnel Vollzeit

    Reconnue et incontournable depuis plus de 40 ans, Multi Personnel est une agence spécialisée dans la mise à disposition de personnel administratif et de cadres, temporaire et fixe, dans de nombreux secteurs économiques, tels que la banque, sociétés financières, multinationales, ONG, PME et institutions locales. Pour une mission temporaire de 6 mois...

  • Customer Meeting Services Associate

    Vor 5 Tagen

    Vernier, Schweiz Lilly Vollzeit

    We’re looking for people who are determined to make life better for people around the world. One of Lilly´s most important corporate objectives are to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all...

  • Key Account Representative

    Vor 7 Tagen

    Vernier, Schweiz Lilly Vollzeit

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Marketing to Sales Integrator

    vor 1 Woche

    Vernier, Schweiz Eli Lilly Vollzeit

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...

  • Maintenance & Methods Manager

    Vor 5 Tagen

    Vernier, Schweiz Givaudan Vollzeit

    In this newly created role, as the Maintenance and Methods Manager you will contribute to an organisational and cultural change in our Vernier site. You will manage a team of specialist of warehouse, spare parts and vendor's processes to ensure the highest customer satisfaction in the organisation. You will initiate improvements in processes, data quality,...

  • Stock Controller

    Vor 5 Tagen

    Vernier, Schweiz IKEA Vollzeit

    **Job ID**: 275214 **Date posted**: 22/01/2025 **Why we will love you** Shift:2B Wed-Sat 4pm-2:30am Pay: $22.85 You care about making a positive impact in the world. A warehouse job at IKEA is so much more than moving things from A to B. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow,...

  • Raw Material

    vor 2 Wochen

    Vernier, Schweiz Givaudan Vollzeit

    **Raw Material and Production Planner** As a Raw Material and Production Planner in our Planning department, you will be responsible for a portfo-lio of Ingredients manufactured in several production sites and you will also manage raw materials for our manufacturing plant of Vernier while optimizing inventory and service levels. Reporting to the Fragrance...

  • Raw Material

    Vor 2 Tagen

    Vernier, Schweiz Givaudan Vollzeit

    Step into our world of creativity and joy! Raw Material & Production Planner (m/w/d) - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing...

  • Raw Material and Production Planner

    Vor 5 Tagen

    Vernier, Schweiz Givaudan Vollzeit

    Discover your potential by embracing our culture of learning. Find out more about your recruitment journey with us. Raw Material and Production Planner (m/w/d) - Your next role? - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we...

  • Raw Material and Production Planner

    vor 1 Woche

    Vernier, Schweiz Givaudan Vollzeit

    Raw Material and Production Planner (m/w/d) - Your next role?Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn...

  • Logistics Scheduling Team Leader

    vor 14 Stunden

    Vernier, Schweiz Givaudan Vollzeit

    Step into our world of creativity and joy! Logistics Scheduling Team Leader (m/w/d) - Your next role? - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and...

  • Raw Material and Production Planner

    vor 1 Woche

    Vernier, Schweiz Givaudan Vollzeit

    Raw Material and Production Planner (m/w/d) - Your next role? Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn...

  • Quality Control Supervisor

    vor 1 Woche

    Vernier, Schweiz Givaudan Vollzeit

    Select how often (in days) to receive an alert:Quality Control Supervisor (m/w/d) - Your next role?Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and...