Customer Care Representative

Vor 6 Tagen

Vernier, Schweiz Givaudan Vollzeit

**Customer Care Front Office Representative**
**Your next role ?**

You will be the central link between the customer, operations, sales team and Givaudan Budapest to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

**In this exciting role you will**:
**Strategy design and execution**:

- Execute Customer Care strategy and follow global guidelines.

**Project management**:

- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.

**Subject matter expertise**:

- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate ;
- Actively work with the customer care team on customer intimacy and delivering superior customer experience ;
- Day to day communication and collaboration with customers, operations, sales and GBS ;
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally ;
- When applicable determine corrective action with the help of the Support Office and Control Tower ;
- Prepare Debit and Credit notes, process quality notifications and Customer Returns ;
- Manage customer expectations and building strong relationships ;
- Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings ;
- Proactively ask for and act upon Customer feedback ;
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements ;
- Provide coverage and support accounts for other team members as necessary ;
- Identify the right communication method based on the sense of urgency and issue ;
- Knows how to diffuse a difficult situation and get resolution with the customers ;
- Follow the new Customer/product processes and contribute to improve New customer experience ;
- Participate to Customer visits and presentations when required.

**You ?**
Are you someone who wants to grow your world? Who excels being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us - and improve your world.

**Your Profile**:

- High School or Secondary Education, University Degree preferred ;
- Fluent in English, French and Italian ;
- Professional experience of 2 years in the industry including customer facing role ;
- Microsoft Office expertise and strong knowledge of SAP and associated processes ;
- Demonstrated Customer Relationship Management ;
- Basic Inventory Management knowledge ;
- Understanding of Incoterms and Shipping Terminology ;
- Knowledge of Lean/Six Sigma, (white/yellow belt) preferred.

**Our Benefits (for Vernier, Switzerland)**:
Healthcare support
Paid Time Off and family leave
Retirement plan
Sport and leisure clubs
Company shop
Staff restaurant

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