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Director, Global Shared Services

vor 2 Monaten

Geneve, Schweiz International Organization for Migration Vollzeit

Position Title**: Director, Global Shared Services**
Duty Station**: Geneva, Switzerland**

Classification**: Professional Staff, Grade D1**
Type of Appointment**: Fixed term, one year with possibility of extension**
Estimated Start Date**: As soon as possible**

Closing Date**: 09 April 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading_
- UN agency in the field of migration, works closely with governmental, intergovernmental and_
- non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the_
- benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

Applications are welcome from first
- Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo_
- (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;_
- Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar;_
- Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;_
- Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas;_
- Tonga; Tuvalu; Uzbekistan; Vanuatu_

**_ Context:_**

Under the overall supervision of the Director General and direct supervision of the Deputy
Director General for Management and Reform, the Director of the Global Shared Services
Division plays a key role in improving the effectiveness of “delocalized services” and serves as a
driving force for organizational efficiency.

The Director of the Global Shared Services Division will provide strategic leadership and advice
for the implementation of best practices and optimization of resources for the delivery of global
transactional work and other “delocalized services.”

The responsibilities encompass strategy-setting, planning, and overall performance
management of global shared services, leveraging economies of scale, expertise, and

technology to deliver reliable, efficient, and timely services throughout the organization. The
Secretary General’s reform agenda conducted through the UN Business Innovation Group and
the High-Level Committee on Management (HLCM).

**_ Core Functions / Responsibilities:_**

**Leadership and Coordination of Global Shared Services**

1. Drive the development and implementation of a comprehensive institutional strategy for
optimizing operational efficiency by delivering of high-quality, timely and standardized
administrative services globally.

2. Coordinate closely with the functional leaders at Headquarters (HQ) and the Directors of the
Administrative Centres to ensure the efficiency and quality of the services currently provided.
Establish mechanisms for a regular dialogue with the main stakeholders of the Global Shared
Services to ensure they are fit for purpose and seek for continuous improvement.

3. Identify gaps in administrative services that could be executed collaboratively in order to
provide a more efficient and reliable service for the HQ, Regional Offices and Country Offices.

4. Keep abreast of latest developments and follow best practices in the implementation of the
UN Secretary General’s reform in relation to Global Shared Services.

5. Implement a model to define the respective responsibilities of the Administrative Centres and
the functional leads, ensuring the efficient delivery of services and, coherence across the
various delocalized centres, alignment with institutional priorities and a clear delineation of the
accountability.

6. Develop an institutional service delivery management software to optimize service
satisfaction levels and, in collaboration with functional leads, identify appropriate key
performance indicators for tracking progress, measuring performance and reporting.

7. Manage the staff of the Global Shared Services Division by setting strategic objectives,
manage performance, monitor progress against established workplans, and manage the budget
and human resources.

8. Oversee and facilitate the business continuity planning of the global shared services as well
the business continuity planning of the Headquarters.

**Oversight role for Global Shared Services Centres**

9. Review regularly the service portfolio of the Administrative Centres (e.g. in Manila and
Panama City) and ICT Hub in Valencia with an aim at ensuring coherence with institutional
priorities, optimize service delivery and make proposals for providing high-quality services.

10. Report periodically on the performance of the Administrative Centres to the main
stakeholders and identify areas for improvement.

11. Implement standardized processes, tools, and metrics to measure service performance,
promoting best practices and, in collaboration with functional leads, aiming for continuous
enhancement of service delivery.

12. Drive the integration of innovative technologies and systems to streamline shared service
operations, enhance automation, and improve service del

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