Assistant Gouvernante Generale

vor 2 Wochen

Lausanne, Schweiz ROYAL SAVOY HOTEL & SPA Vollzeit

Inscrit dans le paysage lausannois depuis 1909, le Royal Savoy Hôtel & Spa est réputé pour son élégance intemporelle.

Depuis sa réouverture en 2015, il offre un confort et un luxe inégalés et un classement cinq étoiles.

Situé à côté du majestueux Lac Léman, le Royal Savoy Hôtel & Spa comprend 196 chambres et suites réparties entre le bâtiment historique et la nouvelle extension, des salles de séminaire de grande capacité, le restaurant « La Brasserie du Royal », le Lounge Bar, le Cigar Lounge, le Sky Lounge en rooftop avec vue panoramique unique à 360°, les jardins et le vaste Spa du Royal pour le plaisir de toutes et tous.

Un lieu unique, où le luxe n’empêche pas la simplicité, et où l’enchantement est une promesse.

Bien plus qu’un hôtel grandiose, le Royal Savoy Hôtel & Spa est une expérience à vivre et à inventer.

Sous la supervision et la responsabilité de la Gouvernante générale, vous êtes chargé-e de participer au recrutement et à la formation des équipes de gouvernantes, femmes de chambre, lingères et équipiers.

Vous élaborez à ses côtés les plannings selon les lois du travail (CCNT), organisez et assurez le suivi au quotidien des tâches de l'ensemble du service, contrôlez le respect de l'hygiène et de la sécurité, gèrez les achats et la gestion du linge et des uniformes, des produits d'accueil et d'entretien.

Plus spécifiquement, vos missions consistent à:

- Être le/la garant/e d’un service Housekeeping aux normes attendues dans un établissement de haut standing
- Organiser le nettoyage et contrôler la propreté des chambres et des lieux publics (restaurant, spa, salles de conférence) en fonction du taux d’occupation de l’hôtel et des évènements
- Coordonner le nettoyage du linge avec la blanchisserie externe (vêtements clients, draps de lit, nappes, linges de bain, etc.)
- Organiser le département de la lingerie pour le nettoyage interne (uniformes de service, vêtements de cuisine, rideaux, etc.)
- Le contrôle et la gestion des stocks (produits d’accueil et de nettoyage)
- Le contact avec les fournisseurs extérieurs (linge, fleurs, pressing)
- Assurer la formation du personnel fixe et extras
- Suivre les objectifs de rentabilité et les budgets fixés par la Direction

Vous êtes issu-e d'une formation hôtelière et/ou avez déjà une expérience confirmée sur une fonction similaire dans l’hôtellerie de luxe.

Vous maitrisez les outils informatiques MS Office et du logiciel Opera et Hotsos (Mirus un atout).

Vos qualités sont les suivantes:

- Souci du détail, organisation et polyvalence
- Sens de la communication, excellente présentation

Pratique du français et de l'anglais conversationnel, la pratique d'une troisième langue étrangère est un atout non négligeable

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