CRM Marketing Coordinator
Vor 5 Tagen
Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners - taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
**Location**:
This position is located at our corporate office in Barr, Switzerland.
Overview:
Responsible to the Head of CRM & Business Intelligence
**Responsibilities**:
- Coordinate with CRM, Brand Team, Hotel Marketing, Club and Residences for any development for Aman Portal
- Responsible for content update, trouble shooting and questions from Club and Residences Member
- Coordinate and troubleshooting the development, day to day management of the Digital Card for Club Member and for Internal usage. Helping any troubleshooting to ensure smooth operations
- Manage and deliver flawlessly executed marketing campaigns end-to-end including setup, template building, scheduling, deployment and testing
- Responsible for coordinating sophisticated direct marketing segmentation to target the right customers at the right time
- Troubleshoot technical issues and consult with vendor technical support to implement solutions
- Identify, assess, and communicate pain points in order to improve processes, and create engaging customer touchpoints
- Drive and monitor success of the program, campaign and segment levels - identifying and reporting on all areas to track effectiveness of the programs and clearly articulate optimizations - including open, click through and conversion rates, unsubscribes, bounces and revenue per send
- Managing the development and day to day management of Aman Portal for Club and Residences
Qualifications:
- Experience with ecommerce and marketing tools such as Google Analytics
- Must be highly collaborative and the ability to work as part of a team, as well as cross-functionally
- Strong communication skills
- Exceptional attention to detail and highly organized
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