Customer Success Manager

vor 7 Monaten

Zurich, Schweiz SkyCell AG Vollzeit

Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.

Our goal? To continue to advance towards zero loss in the pharma supply chain, worldwide.

Software is not just vital but a strategic cornerstone in our operations. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve optimal value from our products and services. You will be the primary point of contact for our valued customers, driving satisfaction, retention, and expansion of their engagement with our offerings.

**What you'll do**:

- **Customer Engagement**: Build strong relationships with clients, understanding their needs and challenges to provide tailored solutions
- **Onboarding and Training**: Guide new customers through a seamless onboarding process, ensuring they are equipped to maximize the benefits of our products/services
- **Product Expertise**: Develop an in-depth understanding of our products/services and stay updated on industry trends to effectively advise and support customers
- **Issue Resolution**: Proactively identify and address customer concerns, working collaboratively with internal teams to provide timely solutions
- **Feedback Collection**: Gather valuable customer feedback and insights to contribute to product/service improvements

**Requirements**:
**What you'll need**:

- Bachelor's degree or higher in a relevant field, such as Business, Computer Science, or supply chain (or equivalent experience)
- Proven experience in customer success, account management, or a related role, preferably in life sciences or aviation sectors
- Excellent communication and interpersonal skills
- Ability to analyse data and draw actionable conclusions
- A customer-centric mindset with a passion for delivering exceptional service
- Fluency in English, every other language is a plus

**Benefits**

**What we can offer you**:

- Hybrid position - working in a bright, open-planned office
- Flexible working hours for work/life balance
- Interdisciplinary and varied projects
- Diverse and global work culture/ environment
- Possibility to work for an environmentally conscious company
- Unique opportunity to actively shape processes

**Why SkyCell**:
We are looking for people who challenge the status quo and thrive on making a difference to people and the world around us. That’s where our SkyMind team play a pivotal role and you could be a part of it.

SkyMind is a next-generation visibility platform that helps airlines and pharma companies to maintain the availability of the correct stock of products and assets at the right time and place. By joining the SkyMind team, you’ll be helping our customers to reduce the risk of losing assets or product write-offs while simultaneously boosting operational efficiency and effectiveness. If you're passionate about joining a solution-driven team, that embraces agility, and fosters innovation, we invite you to be a part of the SkyMind journey.

**We are Innovative Award Winners**:
We’re driven by our core values and guided by our collaborations, purpose, and employees. Our commitment to changing the face of medical supply chains, making them safer, more secure, and more sustainable resonates strongly with every one of our employees; we’re therefore incredibly proud to have been certified as a Great Place to Work alongside being awarded a sustainability rating of Gold by EcoVadis.
- SkyCell AG is proud to be an equal opportunities employer, we celebrate and support diversity and are passionate about creating an inclusive environment for all employees. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, disability, or any other applicable legally protected characteristics._

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