Customer Success Manager

vor 1 Tag

Cham, Schweiz FLOWIT AG Vollzeit

**Intro**:
FLOWIT provides a leading GenAI-powered people development platform to empower, retain and develop employees, especially frontline workers. To fuel our further growth, we are seeking a dynamic and motivated Customer Success Manager (100%), preferably with a background in B2B SaaS customer success. This is a unique opportunity to be part of an exceptional growth story and to have a direct impact on the company's success.

**Why us?**:

- ** The company**: FLOWIT is already rapidly transforming the people development industry and if you want to actively push boundaries with us, this place is for you.
- ** The team**: At FLOWIT, we bring together the smartest minds of their fields. Innovativeness & passion are the foundation of our work and we'd love to have your personal strengths on board as well.
- ** The opportunities**: Joining a high-growth startup like FLOWIT gives you the opportunity to directly grow with the company and achieve continuous professional & personal growth.
- ** The culture**: Flat hierarchies, exceptional team spirit, quick decisions, ownership - at FLOWIT we know that we'll only win as a team and embracing an outstanding company culture lies at the heart of all our actions.

If you are passionate about helping our customers achieve their people development goals, are motivated to actively contribute to our success and want to be part of an exceptional team, we might be a perfect match

**Your mission**:
As a Customer Success Manager your primary goal is to help our customers achieve their desired goals with FLOWIT. You'll take over ownership for your own customers and manage them along the whole process from onboarding to upselling.

**Responsibilities**:

- Take responsibility to manage your own customers
- Build strong relationships with key stakeholders within client organizations
- Understand clients' goals and develop customized success plans
- Monitor customer usage and proactively increase product adoption
- Collaborate directly with sales and product teams to drive customer satisfaction
- Process feedback from clients to fuel product development
- Advocate for clients' needs and ensure they receive the highest level of support
- Identify opportunities for upselling and expansion within existing accounts
- Drive the onboarding process for new clients
- Track and report on key customer success metrics

**Your profile**:
We are seeking a dynamic and motivated person, preferably with a background in customer success, who is ready to transform the people development industry with us.

**Qualifications**:

- Bachelor's or Master's degree in business or any related field
- 1+ years of experience in customer success, preferably in the B2B SaaS environment
- Fluent communication and presentation skills in German and English
- Strong problem-solving abilities
- Empathetic and customer-focused mindset
- Ability to work independently and as part of a collaborative team
- Strong organizational and project management skills
- A passion for helping clients succeed
- Familiarity with people development or HR software is a plus

**About us**:
FLOWIT's GenAI-powered people development platform helps companies to drive engagement, retain employees and cut costs of churn by up to 50% Companies are moving away from the classic employee appraisals. FLOWIT links the data and supports it with human-centered AI. A digital coach proactively helps getting away from the waterfall model towards agile learning, feedback and feedforward at eye level. Customers like Bernina, Grand Resort Bad Ragaz, Bindella, University Hospital Basel and many more trust in FLOWIT and have decided to take their people development to the next level with the help of the platform.

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