Client Success Manager
vor 5 Monaten
We in Etops are a very intensely cooperating team where every single person takes a complex responsibility for a client and/or projects from A-Z. Everyone in our team is key to our success - individually and as a team. Everyone matters.
We are looking for a motivated, professional and personable Client Success Manager who will help us to ensure seamless client experiences and end-to-end project success.
**Your role and responsibility**
In this position you will:
- Respond directly to clients' requests and issues raised, ensure collection of requirements and follow up until delivery with respective internal stakeholders
- Prepare and conduct trainings of our software solution for our clients
- Understand clients’ needs and identify cross
- and up-selling potential
- Conduct onboarding projects of new clients and be responsible of planning, executing and delivering the agreed solutions to meet specific business objectives and customer needs
- Collaborate with cross-functional teams to facilitate project execution
- Prepare documentation, perform presentation and reporting to project stakeholders
**Your experience and profile**
What you'll bring:
- University degree or equivalent in Banking/Finance, Business Administration or IT
- 2-3 years of experience in a client centric role
- Very high customer orientation, willingness to serve, initiative and independence
- A team player with entrepreneurial drive, who is pro-active, resilient, and independent
- Strong interpersonal, verbal and written communication skills
- Fluent in German and English (both written and spoken), French would be advantageous
- Industry-specific and/or project management experience are a considerable asset
- Strong organizational skills and ability to handle multiple challenging priorities
- Proficiency in Microsoft Office
**Why Join Etops?**
Be part of a purpose-driven company with a mission to empower individuals and businesses.
Collaborate with a diverse, talented team dedicated to innovation and excellence.
Get inspired by our international cooperation with teams in Switzerland, Germany, Slovakia and the Ukraine.
Develop your skills and advance your career in a supportive and inspiring environment.
Contribute to cutting-edge projects and make a meaningful impact in the world of finance and technology.
Enjoy a flexible and inclusive work culture that values your well-being and work-life balance.
Combine the experience working in modern offices with the possibility to work from home.
**About us**
At Etops, we're on a mission to empower individuals and financial service companies through the transformative power of data and technology. We believe in building beautiful professional experiences, developer-friendly infrastructure, and cutting-edge AI tools that enable everyone to make smarter decisions and gain valuable insights.
We're excited to announce that we're expanding our team and currently have multiple exciting job openings. If you're passionate about innovation, data, and technology, and want to be part of a dynamic, forward-thinking company, we'd love to hear from you
If you're ready to take your career to the next level and be part of a company that values your skills and aspirations, we'd love to have you on board. Don't miss out on this exciting opportunity to make a difference in the financial technology sector
**Job Types**: 100%, 90-100%, Permanent
Schedule:
- 8 Hour Shift
- Monday to Friday
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