Customer Service Team Leader

vor 5 Stunden

Zuchwil, Schweiz Johnson & Johnson Vollzeit

**We are looking for a highly committed**:
**Customer Service Team Leader **based in Zuchwil

**(Permanent)**

**Overview**:
Johnson & Johnson MedTech Switzerland is recruiting a customer service / supply chain professional with excellent leadership skills for a Customer Service Team Leader role.

Are you passionate about healthcare and making a difference in providing medical solutions to hospitals and patients? Are you interested in positioning Customer Service as competitive advantage and leaning into value based healthcare? Are you an outstanding people leader that can empower and encourage? Then, with this role you will have an exciting opportunity to be close to our customers and deliver solutions to positively impact patient outcomes.

The successful applicant will lead the operations of the MedTech Customer Service department in Switzerland. You will deliver an outstanding customer experience by focusing on providing excellence in customer care and Order-To-Cash processes. You will play an active role within the organization and collaborate with business partners in cross-functional departments. As a successful change agent, you are a role model of the continuous improvement and process optimization.

**Qualifications**:
**Further responsibilities and duties are**:

- Build strongly motivated and customer-centric team
- Improve service experience creating engaged and satisfied customers
- Take ownership of customers issues and follow problems through to resolution
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere and manage to the agreed budget in line with the cost efficiency targets
- Set a clear mission and deploy strategies focused towards that mission
- Drive digital and intelligent automation strategy
- Accountable for process simplification and continuous improvement, reducing waste and pursuing the right first-time approach
- Partner with the E2E Supply Chain and Commercial to promote teamwork and partnership
- Champion talent development, DE&I and live Our Credo Values.
- **Job location**:
Solothurn / Zuchwil

**Job requirements**:

- University degree in any business area
- Experience in leading big teams (5-15 people)
- Working experience in Customer Service / Supply Chain is a plus
- Strong client-facing and interpersonal skills
- Sophisticated troubleshooting and multi-tasking skills
- Excellent analytical, influencing and collaboration skills
- Excellent knowledge of management methods and techniques
- Proficient in German and English, French and Italian are a plus
- System experience in JDE, SAP, Tableau, Power BI preferred
- Experience in MS Office specifically in Excel
- Experience in Healthcare and/or Medical Devices industry is a plus

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