Customer Success Manager
vor 5 Stunden
Pour renforcer sa performante équipe, notre client, un institut spécialisé dans le domaine de la formation en entreprise basé à Zürich, recherche pour accompagner sa clientèle alémanique un.e
**Customer Success Manager (F/D)**
Point de contact privilégié des clients de notre clientt, vous êtes le garant de leur satisfaction en leur portant une attention et une écoute permanente et en leur délivrant des services proactifs de qualité.
**Votre mission**:
- Assistance L2
- Suivi des clients existants
- Rencontre avec les prospects et clients afin d’identifier et comprendre leurs besoins
- Onboarding de nouveaux clients
- Conseil avant-vente, démos, gestion de projet
- Support après-vente, participation à la roadmap de développement
- Lien avec les équipes de développement, relais d’informations client/développement
- Suivi et partage régulier d’information de type ‘best-practices’ avec les clients
- Support IT interne selon besoins
- Participation à la mise en place de projet IT en interne
- Possibilité de télétravail
**Votre profil**
- Bachelor en économie, informatique ou ingénierie (+)
- Formation d’informaticien ou dans la vente ou expérience jugée équivalente
- Bonne compréhension générale de l’informatique
- 2-3 ans d’expérience dans le domaine de la vente et/ou du support
- Excellent relationnel
- Capacité à
- Former des utilisateurs (individuellement ou en groupe)
- Vous adapter
- Ecouter, Comprendre
- Convaincre
- Sens du service
- Billingue : Français (C1), (Suisse)Allemand (C1) **:
- **Anglais (B2)**:
- Domicile dans la région zurichoise (max 1h.)
**_S-GATE est une société suisse fondée en 2016 par d’anciens Consultants qui vous offrent 40+ années d’expérience et de succès autour_**
- **_d’une valeur : l’Humain_**:
- **_d’une culture : la Qualité_**:
- **_d’une détermination : l’IT en tant que valeur ajoutée au service des métiers_**
**_Si l’IT est notre ADN, l_**_a qualité de nos services a rapidement amené nos clients à nous solliciter pour l’ensemble de leurs besoins _**
- **_Nous sommes spécialisés dans tous les métiers tertiaires _**_(IT, b_anque,_ a_chats, R_H, administration,)_**_ à tout niveau hiérarchique _**_(de l’opérationnel au CxO)_
**_Nos services couvrent les domaines_**
- **_du Recrutement_**:
- **_de la Délégation (LSE fédérale)_**
**_ ainsi que du Portage Salarial_**
- **_Économique : _**_permettre à une société et à un expert de collaborer de manière efficace et simplifiée_
- **_Social : _**_permettre à des personnes au chômage ou en fin de droit d’effectuer des missions (qui sont souvent le 1er pas d’un retour à l’emploi) à des conditions sans concurrence sur le marché_
**_En résumé : S-Gate _**_est VOTRE « guichet virtuel de Services » à la carte_**
Type d'emploi : Temps plein
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