Business Services Lead
vor 1 Tag
This is a 8 month maternity coverage role.
BUSINESS SERVICES LEAD
The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.
The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.
Why we are recruiting
The Forum’s ‘Business Services’ is a central unit that supports the engagement journey of over 800 global and regional organisations across industries. We are currently seeking a Lead who will be responsible for supporting the Business Services team on process improvement, digital and communication strategies, and data analytics levels.
Reporting Lines & Interactions
The Business Services Lead will navigate across and interact with multiple teams internally, ranging from digital, participants and events services, contracts and finance, as well as marketing and communications. The role will entail interactions with the business community. The Business Services Lead will report to the Head of Business Services.
Breakdown of main responsibilities- Act as key point of contact on the partner engagement journey for internal and external stakeholders- Manage ongoing pipeline of external and internal requests and priorities; provide day to day support on ensuring the operational efficiency of partner and stakeholder engagement- Leverage data analytics on an ongoing basis and produce reports to evaluate quality of partners engagement and experience; communicate insights to leadership and make recommendations on process optimization- Leverage digital tools and platforms to Improve internal and external communications in a streamlined and consistent way across teams- Identify ways to improve the operational efficiency of the team and drive process improvement; use stakeholder feedback to continuously measure and share results on key projects- Share support issues, user feedback and ideas with product managers to improve digital products- Line manage 1-2 team members; be responsible for their day to day performance as well as overall career development plans- Provide support for the maintenance and consistency of key communities- Contribution to improving the partner experience, ensuring stakeholders are engaging in digital and consistent ways across their journey- Service excellence in pro-actively managing requests, making recommendations, and interacting with internal and external stakeholders, including Senior Leadership- Contribution to operation efficiency of the team, including level of support in making the best use of digital tools and effectiveness in Forum processes- Project leadership: individual leadership on managing on specific (‘on-demand’) project delivery such as process and tools improvement, business intelligence/information management, change management
Preferred Requirements and Experience- Bachelor’s degree; Advanced University degree preferred- Approximately 8+ years of experience in large scale project management, change management, consulting, or digital transformation, in a demanding professional environment- Successful track record of delivering superior customer service and partner relationships- Experience in use of data analytics and reporting to drive change management- Previous experience managing teams and overseeing career development plans- Comfortable navigating ambiguity and complexity, while delivering measurable results on time-
- Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior executives with confidenceWhy work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change
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