Productivity Tools Service Owner

vor 18 Stunden

Zurich, Schweiz ABB Vollzeit

**Productivity Tools Service Owner**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role, you will be accountable for the lifecycle of Productivity Tools installed in 180K ABB users’ devices worldwide. The portfolio covers, but not limited to: Office productivity (e.g. MS Office 365, MS Viva Insight), web browsers (e.g. MS Edge, Chrome), project and task tracking (e.g. MS Project, MS Planner), workflow, diagrams and mind mapping (e.g. MS Viso, Mindtree), and other productivity tools (e.g. 7 Zip, Notepad ++, FileZilla, PDF Exchange). The main mission is to ensure the business has the best productivity tools, which are fit for purpose, low cost, compliant, operated on high quality standards, with a first-class user experience.

**This position reports to**:
Global Consumer Services Lead

**Your responsibilities**:

- Own the end-to-end service lifecycle (license purchasing, cost recovery, design, testing, training and adoption, packaging, maintenance, support, inspection and control, installation, patching, license management, security and compliance, consumer experience and disposal).
- Maintain a close relationship with the business and ensure the consumer and customer satisfaction of your services are high and continuously increasing.
- Build a roadmap and deliver innovative cutting-edge solutions to fulfill ABB strategy and business needs.
- Act as the Agile Product Owner to create service requirements and user stories. Prioritize features, deliverables and develop and maintain a product backlog.
- Lead the service development lifecycle including customer and consumer research, proof of concept, requirements, development, quality assurance, communication, adoption, and post-release.
- Be an expert and evangelist for your services, being able to clearly articulate the benefits, technical aspects, and market best practices.
- Collaborate with the Consumer Performance team to establish metrics, collect and analyze the voice of the customer and drive continuous services improvements.
- Collaborate with the Consumer Engagement team to develop the catalog user interface design, experience, and personas. Also, announce services launch, general content, and positioning changes.
- Collaborate with the Consumer Support team to ensure interface with end users is pleasant and effective.
- Collaborate with the Architecture teams to originate and guide service design, development, testing and improvements.
- Collaborate with the Consumer Insight team to preventive and predictive monitoring the services performance and consumption.
- Maintain the services financial control and distribution, keeping cost within budget and constantly identifying cost reduction opportunities.
- Interact and partner with external and internal IT services providers.
- Setup and manage service operations with internal teams and external partners to deliver to committed business driven service levels, reporting on key metrics to senior leadership and business representatives.

**Your background**:

- Expertise in Productivity Tools and its lifecycle (Office 365, web browsers, general productivity tools)
- Minimum of 15 years of experience in the relevant service area are required.
- Proactive in Continual Service Improvement, always open to adopt new and innovative IS techniques and technologies.
- Demonstrated ability to effectively manage multiple simultaneous projects and deliverables.
- ITIL certification v3 or v4, ideally LEAN/Six Sigma Certification is preferred.
- Fluent spoken and written English.
- Experience in IS risk, security, and compliance.
- Strong knowledge of ITIL processes.
- Strong education in information management, computer systems, business engineering or similar.
- Advanced usage Reporting analytics tools (Power BI, Tableau) is a nice to have.
- Project Manager, Agile certification is a nice to have.

**More about us**:

  • Graphics Tools Service Owner

    vor 18 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Graphics Tools Service Owner**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Product Owner Ser­vice­ma­nagement Tool

    vor 7 Monaten

    Zurich, Schweiz OBT AG Vollzeit

    OBT gehört in der Schweiz zu den grössten Beratungsunternehmen in den Bereichen Treuhand, Wirtschaftsprüfung, Unternehmensberatung, Steuer - und Rechtsberatung sowie Informatik-Gesamtlösungen. Unsere Kunden sind KMU aus allen Branchen, Privatkunden, öffentlich-rechtliche sowie börsenkotierte Unternehmen. An elf Standorten erbringen rund 500 engagierte...

  • Application Owner

    vor 7 Monaten

    Zurich, Schweiz Finanzdirektion Vollzeit

    Steueramt **Application Owner / Service Owner 80 - 100%**: Das Steueramt sorgt für den korrekten Vollzug der Steuergesetze im Kanton Zürich. Du und Deine über 750 künftigen Kolleginnen und Kollegen gewährleisten einen reibungslosen Ablauf. Wenn Du Dein Wissen in einem engagierten und dynamischen Umfeld einbringen möchtest, solltest Du unbedingt...

  • Product Owner Trading Tools

    vor 3 Wochen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Digital, Product Management and Development, Strategy, Trading - Global Wealth Management **Job Reference #** - 270894BR **City** - Zürich **Job Type** - Full Time **Your role** - Do you have an entrepreneurial mindset and are you eager to understand and fulfill our clients’ needs? Do you want to play a key role in transforming...

  • Service Owner Applikationsbetrieb

    vor 7 Monaten

    Zurich, Schweiz Finanzdirektion Vollzeit

    Amt für Informatik **Service Owner Applikationsbetrieb 80 - 100%**: Das Amt für Informatik (AFI) ist das Informatik-Kompetenzzentrum des Kantons Zürich. Es erbringt umfassende Dienstleistungen im Bereich der zentralen Informatikinfrastruktur und kantonsweiter Applikationen für die Direktionen, Behörden, Rechtspflege und selbstständige Anstalten....

  • Central Program Lead, Emea Productivity Strategy

    Vor 3 Tagen

    Zurich, Schweiz Salesforce Vollzeit

    **Job Category**:Sales **Job Details**: An exciting opportunity to join Productivity Programs for the Central European region in Salesforce is now available. This role will work directly with the Productivity Strategy Regional Lead & Sales Leadership team to design & deliver a suite of Productivity Programs that will impact the growth, talent and success of...

  • Applikationsverantwortliche/-r Service Owner

    vor 7 Monaten

    Zurich, Schweiz Finanzdirektion Vollzeit

    Finanzdirektion - Steueramt **Applikationsverantwortliche/-r Service Owner 100%**: Das Steueramt sorgt für den korrekten Vollzug der Steuergesetze im Kanton Zürich. Du und Deine über 750 künftigen Kolleginnen und Kollegen gewährleisten einen reibungslosen Ablauf. Wenn Du Dein Wissen in einem engagierten und dynamischen Umfeld einbringen möchtest,...

  • Service Owner

    vor 7 Monaten

    Zurich, Schweiz Avaloq Vollzeit

    **Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...

  • Manager Collaboration

    vor 9 Monaten

    Zurich, Schweiz ems.ch Vollzeit

    **Your leadership skills will drive the global IT organization forward** - forming the company in order to expand into new markets and continuously grow. Due to further expansion of the global IT organization, we are looking for a senior leadership personality reporting directly to the CIO as **Manager Collaboration & Productivity**: **Main...

  • Is Service Owner

    Vor 3 Tagen

    Zurich, Schweiz ABB Vollzeit

    **IS Service Owner - Finance**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Dr As a Service

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **DR as a Service (DRaas) Service Owner**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Service Owner Data Platform

    vor 2 Wochen

    Zurich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. As Service Owner of data platform you are responsible to ensure a proper setup of analytic cluster based on Kubernetes...

  • IT Service Owner Case Management

    Vor 5 Tagen

    Zurich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. As IT Service Owner you will join our Business Process and Case Management Service Team and be responsible for (inhouse...

  • Machine Tool Service Technician

    vor 3 Wochen

    Zurich, Schweiz CS Recrutement Vollzeit

    **DEUTSCHE** Störungsbehebung an konventionellen / CNC gesteuerten Werkzeugmaschinen und industriellen Produktionsanlagen Reparatur - und Wartungsarbeiten Mechanische Umbauten Unterstützung der anderen Abteilungen und aktive Zusammenarbeit Organisieren von Ersatzteilen **ENGLISH** Troubleshooting of conventional / CNC controlled machine tools and...

  • Global Consumer Hardware Services Manager

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Global Consumer Hardware Services Manager**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Product Owner

    vor 2 Wochen

    Zurich, Schweiz Adnovum Informatik AG Vollzeit

    **Das ist deine Rolle**: Agilität ist deine Leidenschaft? Du möchtest in einem Umfeld tätig sein, in dem Ideen willkommen sind und du an Innovationen und neuen Lösungsansätzen mitarbeiten kannst? Dann bewirb dich jetzt als Product Owner in unserem internen IT-Team mit Mitgliedern in der Schweiz, Ungarn und Vietnam und unterstütze uns dabei,...

  • Product Owner Structured Products

    Vor 7 Tagen

    Zurich, Schweiz GSI Consultants Vollzeit

    **Responsibilities** - Product Owner for end-to-end implementation of financial products and services (structured products and derivatives cross assets) - Gather requirements, design, build and test front-to-back systems to ultimately facilitate product hedging and issuance process - Work closely with cross functional stakeholders (trading, sales, treasury,...

  • Product Owner Iam

    vor 7 Monaten

    Zurich, Schweiz UMB AG Vollzeit

    Lust auf Abwechslung im Job? Wir haben unzählige Kunden mit klingenden Namen. Das sorgt für spannende, herausfordernde und abwechslungsreiche Projekte. Du möchtest beruflich weiterkommen? Dann profitiere von grosszügigen Weiterbildungsbudgets und kreativen, inspirierenden Teamworkshops. Es gibt 1000 Gründe, bei UMB zu arbeiten. Bewirb dich jetzt und...

  • Head Collaboration

    vor 7 Monaten

    Zurich, Schweiz ems.ch Vollzeit

    **System Engineer with proven leadership skills wanted** **Head Collaboration & Productivity and non-ERP Applications**:** Main responsibilities** - Define the strategy and roadmap of the collaboration solutions such as M365/MS Office365, Azure, Power Platform, Power Solutions, etc. including Artificial Intelligence, solution architecture and data...

  • Servicenow Platform Owner

    vor 7 Monaten

    Zurich, Schweiz Oliver James Associates Vollzeit

    OliverJames and I are currently supporting one of our clients, a leading financial institution based in Zurich, to recruit a ServiceNow Specialist to join their team. My client has recently started a large digital transformation initiative providing lots of opportunity for new implementations and integration points win relation to ServiceNow. This role...