IT Service Owner Case Management

vor 20 Stunden

Zurich, Schweiz Julius Baer Vollzeit

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

As IT Service Owner you will join our Business Process and Case Management Service Team and be responsible for (inhouse built) Case / Process Management solutions for Operations and Change Management.

**YOUR CHALLENGE**:
The IT Service Owner is the first point of contact for Operations, Support, Maintenance and overarching service lifecycle related questions:

- Manage the operating model to ensure support levels and effort sharing of operational tasks, as part of the operating model, the IT Service Owner directly ensures the provisioning of 3rd level support
- Aligns with providers and infrastructure in respect to lifecycle for IT Service: Planning and Execution
- Continuously improve the service availability, performance, capacity & knowledge management
- Responds to risk related matters such as audits, access rights controls and annual risk assessments. Manages risk mitigation actions and pipeline of technical debts

During delivery of new features, the IT Service Owner
- Consults stakeholders with regards to sustainability and operation-readiness of the delivery and provides non-functional requirements, their test cases and is responsible for validation
- Aligns with delivery team and release management for deployments into User Acceptance Testing and Production environments.
- Acts as gatekeeper for any change in the IT Service, as such decides with stakeholders on production readiness from IT perspective: Provide Go / No Go recommendation for IT Service Changes

**YOUR PROFILE**:

- Education BSc/MSc in Computer Science, Engineering or related field
- Fluent in German and English
- Agile certificates are a plus
- System Engineering of SW Engineering skills on JAVA technology stack with Oracle and JBoss
- Good understanding of SOAP web service technologies and Flowable Packaged or Open Source preferrable
- Proven expertise in: Case Management and Business Process Management (work flow notations BPMN and CMMN)
- Team player, strong collaborator with the ability to take ownership
- Thinking end 2 end, connecting the dots, understanding the “user journey”
- Understanding of IT-/business processes in the area of technical expertise
- Commitment with drive and passion for delivering high quality solutions with reasonable amount of effort
- Strong organizational skills, well-structured and reliable
- Sound understanding of agile methodologies (preferably SAFe) and DevOps

  • Application Owner

    vor 7 Monaten

    Zurich, Schweiz Finanzdirektion Vollzeit

    Steueramt **Application Owner / Service Owner 80 - 100%**: Das Steueramt sorgt für den korrekten Vollzug der Steuergesetze im Kanton Zürich. Du und Deine über 750 künftigen Kolleginnen und Kollegen gewährleisten einen reibungslosen Ablauf. Wenn Du Dein Wissen in einem engagierten und dynamischen Umfeld einbringen möchtest, solltest Du unbedingt...

  • Service Owner Data Platform

    vor 2 Wochen

    Zurich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. As Service Owner of data platform you are responsible to ensure a proper setup of analytic cluster based on Kubernetes...

  • Leiter in Case Management

    vor 7 Monaten

    Zurich, Schweiz VBZ Verkehrsbetriebe Zürich Vollzeit

    Den VBZ ist als verantwortungsvolle Arbeitgeberin das Wohlergehen der Mitarbeitenden sehr wichtig. Damit dies so bleibt, suchen wir dich als Leiter*in Case Management. - Du leitest die Abteilung Case Management mit 5 Mitarbeitenden fachlich wie personell. - Du bist verantwortlich für die Übernahme von Fällen zwecks Reintegration am Arbeitsplatz...

  • Dr As a Service

    vor 1 Woche

    Zurich, Schweiz ABB Vollzeit

    **DR as a Service (DRaas) Service Owner**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Service Owner Applikationsbetrieb

    vor 7 Monaten

    Zurich, Schweiz Finanzdirektion Vollzeit

    Amt für Informatik **Service Owner Applikationsbetrieb 80 - 100%**: Das Amt für Informatik (AFI) ist das Informatik-Kompetenzzentrum des Kantons Zürich. Es erbringt umfassende Dienstleistungen im Bereich der zentralen Informatikinfrastruktur und kantonsweiter Applikationen für die Direktionen, Behörden, Rechtspflege und selbstständige Anstalten....

  • Service Owner

    vor 7 Monaten

    Zurich, Schweiz Avaloq Vollzeit

    **Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...

  • Applikationsverantwortliche/-r Service Owner

    vor 7 Monaten

    Zurich, Schweiz Finanzdirektion Vollzeit

    Finanzdirektion - Steueramt **Applikationsverantwortliche/-r Service Owner 100%**: Das Steueramt sorgt für den korrekten Vollzug der Steuergesetze im Kanton Zürich. Du und Deine über 750 künftigen Kolleginnen und Kollegen gewährleisten einen reibungslosen Ablauf. Wenn Du Dein Wissen in einem engagierten und dynamischen Umfeld einbringen möchtest,...

  • Service Owner Integration Delivery

    Vor 5 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Service Owner Integration Delivery**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Case Manager in

    vor 1 Woche

    Zurich, Schweiz Bouygues Energies & Services Vollzeit

    **Case Manager*in** Die Gesundheit unserer Mitarbeitenden ist uns wichtig. Deshalb bauen wir eine interne Case Management Fachstelle auf für die Fallbegleitung von Mitarbeiter*innen und deren Vorgesetzte sowie Personalverantwortliche. Für diese Herausforderung suchen wir eine*n Case Manager*in 60% bis 100%. Arbeitsort Zürich mit Reisetätigkeit in der...

  • Case Management-koordinator/in

    vor 2 Wochen

    Zurich, Schweiz Bildungsdirektion Vollzeit

    Bildungsdirektion - Volksschulamt **Case Management-Koordinator/in (vorerst befristet für ein Jahr, mit Option auf Verlängerung) 60%**: Der Bereich der Case Management-Koordination im Sektor Beratung kümmert sich um langzeiterkrankte Lehrpersonen und Schulleitende. Ziel ist es, eine nachhaltige Rückkehr an den Arbeitsplatz bzw. ins Klassenzimmer zu...

  • Product Owner

    vor 7 Monaten

    Zurich, Schweiz Worldline Vollzeit

    **This is Worldline.** Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our...

  • Information Systems Service Owner/service Manager

    vor 20 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Information Systems Service Owner/Service Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Product Owner

    vor 2 Wochen

    Zurich, Schweiz Adnovum Informatik AG Vollzeit

    **Das ist deine Rolle**: Agilität ist deine Leidenschaft? Du möchtest in einem Umfeld tätig sein, in dem Ideen willkommen sind und du an Innovationen und neuen Lösungsansätzen mitarbeiten kannst? Dann bewirb dich jetzt als Product Owner in unserem internen IT-Team mit Mitgliedern in der Schweiz, Ungarn und Vietnam und unterstütze uns dabei,...

  • Product Owner

    vor 2 Wochen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich- Business management, administration and support- Personal & Corporate Banking**Job Reference #** - 255450BR**City** - Zürich**Job Type** - Full Time, Part Time**Your role** - Do you want to play a key role in driving the long-term commercial success of UBS’s products in alignment with our purpose, client promise and strategic...

  • Service Owner

    Vor 6 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Service Owner - Finance BI Analytics**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Product Owner

    vor 2 Wochen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich Digital, Process, project and program management, Product Management and Development Personal & Corporate Banking **Job Reference #** 255402BR **City** Zürich **Job Type** Full Time, Part Time **Your role** Do you have an entrepreneurial and strategic mindset and are you eager to understand and fulfill the needs of our...

  • Is Service Owner Integration Enablement

    Vor 5 Tagen

    Zurich, Schweiz ABB Vollzeit

    **IS Service Owner Integration Enablement**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Product Owner Iam

    vor 7 Monaten

    Zurich, Schweiz UMB AG Vollzeit

    Lust auf Abwechslung im Job? Wir haben unzählige Kunden mit klingenden Namen. Das sorgt für spannende, herausfordernde und abwechslungsreiche Projekte. Du möchtest beruflich weiterkommen? Dann profitiere von grosszügigen Weiterbildungsbudgets und kreativen, inspirierenden Teamworkshops. Es gibt 1000 Gründe, bei UMB zu arbeiten. Bewirb dich jetzt und...

  • License Owner

    vor 7 Monaten

    Zurich, Schweiz Stranger Soccer Vollzeit

    **About The Job**:** Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Zurich.** This is not your traditional management job - its truly built for someone that wants to own and operate their own business...

  • License Owner

    vor 7 Monaten

    Zurich, Schweiz Stranger Soccer Vollzeit

    **About The Job**:** Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Zurich.** This is not your traditional management job - its truly built for someone that wants to own and operate their own business...