Global Champion for Customer

vor 24 Stunden


Zurich, Schweiz ABB Vollzeit

**Global Champion for Customer & Opportunity Management**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
We are looking for a Global Champion for Customer & Opportunity Management Process for System Drives division. In this role you will be part of the Global Sales Excellence team enabling tools, processes, and competence development support for our sales organization.

**Your responsibilities**:

- In this role as Division’s Global Champion for Customer & Opportunity Management you take an ownership of development and maintenance of Customer & Opportunity Management processes and tools (currently Salesforce and CQP)
- As a Division Champion you drive the adoption of agreed processes and support in divisions growth initiatives
- You support Local Champions and Global Users to make sure that tools are used by every sales organization in a proper and efficient way
- You offer user management services and maintain user community
- You train and support users and make sure users understand basic tool functionalities as well as advanced usage according to division’s priorities
- Training materials and Division specific guidelines are prepared by you
- You actively promote best practices and ways to use our tools for example in the areas of sales productivity, account and business planning, forecasting, capture team management and collaboration
- Change Management and continuous development is one of your important focus areas
- Division champion is taking care of data quality level and contact local organisations to make sure that all information recorded is up to date
- Together with Division M&S Management you define how SFDC can better support business needs
- You maintain and develop needed reports and dashboards for global use
- As Division champion you will be main tester in User Acceptance tests in SFDC/CQP development and in division’s change requests. Where needed, you plan tests and engage more testers from country sales
- You actively collect feedback from the users and use it for further development
- You open Change Requests (CR’s) and follow them with other stakeholders
- Division champion represents division’s voice in any development initiatives that might be cross-business areas.

**Your background**:

- Degree in Economics or similar
- At least a few years’ work experience
- Understanding of sales and pricing processes ideally from working experience
- International business and global collaboration experience are benefits
- Project and change management, leadership skills and good interpersonal skills
- Capability to deliver clear written and spoken messages and influence without line management authority
- Collaborative team player
- Comfortable using written and spoken English as a working language
- Advanced IT skills as well as Power BI understanding will be beneficial

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